Hotel Operations Leader: Guest Experience & Budgeting

LBA Hospitality; Oxford (AL); On-site; USD 90,000 - 150,000; Full time

Job summary

LBA Hospitality in Oxford, AL seeks a General Manager to lead daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage, ensuring performance within budget guidelines from ownership and brand quality standards. You will coordinate staffing with corporate and drive guest satisfaction.

The role requires strong leadership, financial acumen, and a proven ability to manage cross-department teams in a fast-paced environment.

Qualifications

• BS/BA degree or equivalent work experience.
• Five years’ experience supervising at least 15 associates.
• Three years’ experience in hotel management, including budgets.
• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Prior experience working in Hilton or Marriott family of hotels preferred.

Responsibilities

• Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.
• Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.
• Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.
• Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
• Promote positive morale and friendly attitude.
• Monitor communication between departments and ensure a timely and accurate flow of information.
• Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.
• Review cost accounts on a weekly basis.
• Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.
• Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.
• Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.
• Maintain certification from a brand approved responsible vendor training program.
• Maintain business and charitable involvement in the community
• Inspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.
• Other duties as assigned, that the associates is capable of performing.

Skills

Communication

English Proficiency

Financial Analysis

Project Management

Leadership

Team Building

Multitasking

Guest Service

Education

BS/BA preferred or equivalent

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

LBA Hospitality in Oxford, AL seeks a General Manager to lead daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage, ensuring performance within budget guidelines from ownership and brand quality standards. You will coordinate staffing with corporate and drive guest satisfaction.

The role requires strong leadership, financial acumen, and a proven ability to manage cross-department teams in a fast-paced environment.