Hotel Operations & Guest Experience Director

LBA Hospitality; San Antonio (TX); On-site; USD 90,000 - 180,000; Full time

Job summary

LBA Hospitality in San Antonio, TX seeks a General Manager to lead daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage. You will ensure performance against budget and brand quality standards, and work with corporate recruiters to staff the property.

You will oversee personnel, financial controls, and guest relations, resolving escalated issues and driving profitability while maintaining service excellence across all departments.

Qualifications

• Experience overseeing hotel operations.
• Proven budgeting and financial controls experience.
• Strong vendor and guest service leadership.

Responsibilities

• Oversee Front Office, Housekeeping, Maintenance, and F&B operations.
• Ensure budget adherence and brand quality guidelines.
• Coordinate staffing with corporate recruiter and manage personnel.
• Resolve escalated guest concerns.

Skills

Staff management

Budgeting

Guest relations

Operations oversight

Job description

LBA Hospitality in San Antonio, TX seeks a General Manager to lead daily hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage. You will ensure performance against budget and brand quality standards, and work with corporate recruiters to staff the property.

You will oversee personnel, financial controls, and guest relations, resolving escalated issues and driving profitability while maintaining service excellence across all departments.