Hotel Operations Leader: Elevate Guest Experience

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Medical/dental/vision

Life Insurance

401K

Discounted room rates

Job summary

Concord Hospitality Enterprises seeks an Assistant General Manager for Raleigh's Seaboard Station property to lead daily operations, guest satisfaction, and team development.

You will partner with the General Manager to implement brand standards, manage staffing, financial performance, and ongoing training, while ensuring a safe, compliant, and welcoming hotel experience. This full-time role offers competitive benefits and opportunities to drive service excellence across departments.

Qualifications

• Passion for hospitality and customer service.
• Strong coaching and mentoring abilities.
• Experience in hotel operations and guest relations is preferred.

Responsibilities

• Lead the hotel operations and guest satisfaction initiatives.
• Support the General Manager in strategic planning and financial performance.
• Ensure brand standards and safety compliance across departments.
• Oversee staffing, scheduling, and training to maintain service levels.
• Cover front desk shifts as needed and manage daily inventories.

Skills

Leadership

Coaching

Customer service

Job description

Concord Hospitality Enterprises seeks an Assistant General Manager for Raleigh's Seaboard Station property to lead daily operations, guest satisfaction, and team development.

You will partner with the General Manager to implement brand standards, manage staffing, financial performance, and ongoing training, while ensuring a safe, compliant, and welcoming hotel experience. This full-time role offers competitive benefits and opportunities to drive service excellence across departments.