Hotel Assistant General Manager — Lead Guest Experience & Ops

Hyatt Hotels Corporation; Raleigh (NC); Hybrid; USD 77,000 - 96,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord is seeking an Assistant General Manager for its Raleigh property at Seaboard Station. The role leads hotel operations, mentors department managers, and drives guest satisfaction while aligning human resources and financial performance with brand standards.

You will cover front desk shifts, manage staffing, ensure compliance with licenses, and foster a safe, high-service environment. This position requires strong leadership and a customer-centric approach.

Qualifications

• This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property.
• Oversees the operation of all hotel property departments.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Ensures compliance with all corporate accounting procedures.
• Cover front desk shifts as needed.
• Ensures each department has accurate and complete inventory and all supplies are maintained.
• Assists and approves department managers scheduling against guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling.
• Motivates and empowers staff to solve guest issues.
• Focused on guest satisfaction scores and strategies to improvements.
• Provides excellent customer service by being readily available/approachable for all guests.
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion.
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas.

Job description

Concord is seeking an Assistant General Manager for its Raleigh property at Seaboard Station. The role leads hotel operations, mentors department managers, and drives guest satisfaction while aligning human resources and financial performance with brand standards.

You will cover front desk shifts, manage staffing, ensure compliance with licenses, and foster a safe, high-service environment. This position requires strong leadership and a customer-centric approach.