Assistant General Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Medical/dental/vision

Life Insurance

401K

Discounted room rates

Job summary

Concord Hospitality Enterprises seeks an Assistant General Manager for Raleigh's Seaboard Station property to lead daily operations, guest satisfaction, and team development.

You will partner with the General Manager to implement brand standards, manage staffing, financial performance, and ongoing training, while ensuring a safe, compliant, and welcoming hotel experience. This full-time role offers competitive benefits and opportunities to drive service excellence across departments.

Qualifications

• Passion for hospitality and customer service.
• Strong coaching and mentoring abilities.
• Experience in hotel operations and guest relations is preferred.

Responsibilities

• Lead the hotel operations and guest satisfaction initiatives.
• Support the General Manager in strategic planning and financial performance.
• Ensure brand standards and safety compliance across departments.
• Oversee staffing, scheduling, and training to maintain service levels.
• Cover front desk shifts as needed and manage daily inventories.

Skills

Leadership

Coaching

Customer service

Job description

Description

Come lead the team at Raleigh’s newest hotel at Seaboard Station! Located steps away from local shops and restaurants. The hotel provides intimate downtown experience with rooftop scenic views, dining, and drinks. Close to universities, the convention center, warehouse district and more!

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Salary Range: $77,093 - $96,366

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality