Hotel Operations Leader: Drive Profit & Guest Experience

Cape Resorts Group; Cape May (NJ); On-site; USD 90,000 - 150,000; Full time

Job summary

The Sandpiper, part of Cape Resorts Group, is seeking a General Manager to lead daily hotel operations and maximize profitability while delivering superior guest service. You will oversee housekeeping, laundry, and front desk, drive room revenue, manage improvements to protect brand image, and mentor staff to uphold quality standards.

Ideal candidates bring 4–6 years of hotel management experience, strong leadership, and solid PMS knowledge to ensure seamless operations and guest satisfaction

Qualifications

• Bachelor's degree preferred.
• Four to six years’ hotel management experience.
• Knowledge of PMS system helpful.
• Strong communication and leadership abilities.

Responsibilities

• Lead housekeeping, laundry, and front desk to maximize profitability and guest satisfaction.
• Direct revenue growth through market awareness and annual business/marketing plans.
• Coordinate improvements to maintain brand image and protect assets.
• Inspect rooms to ensure cleanliness and setup meet standards.
• Interview, hire and direct staff; schedule per business levels and budget.
• Provide on‑the‑job training and ongoing coaching to staff.
• Monitor PMS and interfaces; coordinate with maintenance and service providers.
• Attend department and hotel meetings and uphold safety and standards.

Skills

Communication skills

Team leadership

Computer skills

Budget analysis

Sales skills

Maintenance knowledge

Performance evaluation

Education

Bachelor's degree

Tools

PMS system

Job description

The Sandpiper, part of Cape Resorts Group, is seeking a General Manager to lead daily hotel operations and maximize profitability while delivering superior guest service. You will oversee housekeeping, laundry, and front desk, drive room revenue, manage improvements to protect brand image, and mentor staff to uphold quality standards.

Ideal candidates bring 4–6 years of hotel management experience, strong leadership, and solid PMS knowledge to ensure seamless operations and guest satisfaction