General Manager

Cape Resorts; Cape May (NJ); On-site; USD 110,000 - 120,000; Full time

Job summary

Cape Resorts in Cape May, NJ is seeking a Hotel Manager to oversee the daily operations of the hotel, ensuring high levels of guest satisfaction and optimal financial performance. Responsibilities include managing housekeeping, laundry, and front desk operations while implementing business plans to maximize profitability.

The ideal candidate will have a Bachelor’s degree and 4-6 years of hotel management experience, along with strong communication and leadership skills. Knowledge of PMS systems is a plus.

Qualifications

• Four to six years of hotel management experience.
• Ability to lead staff, manage operations, and ensure service quality.
• Extensive sales skills and basic computer skills required.

Responsibilities

• Lead effective management of housekeeping, laundry, and front desk.
• Maximize room revenue and oversee improvement projects.
• Inspect rooms and maintain cleanliness to meet quality standards.
• Supervise, train, and provide support to staff.

Skills

Good communication skills

Teamwork and leadership

Computer skills and budget analysis

Sales skills

Understanding of maintenance systems

Performance assessment ability

Supervision and motivation abilities

Guest satisfaction focus

Analytical and interpretative skills

Education

Bachelor’s degree preferred

Tools

PMS system knowledge

Job description

Job Details

Job Location: Sandpiper Beach Club - Cape May, NJ 08204

Salary Range: $110,000.00 - $120,000.00 per year

Position Overview

Manage the operations of the hotel to maximize profitability and ensure superior guest service and product quality. Provide the leadership expertise that ensures the effective and efficient operation of the property, including but not limited to quality and legal defensibility of services provided and the achievement of stated operational goals and profitability objectives.

Responsibilities

• Lead, through subordinate staff, the effective management of the housekeeping, laundry, and front desk to maximize financial performance while upholding quality standards and guest satisfaction.
• Direct the maximization of room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in appropriate marketing efforts.
• Coordinate improvement projects to maintain quality standards, property image, and protect assets from neglect, damage, or deterioration.
• Inspect rooms regularly and maintain cleanliness/setup to meet established standards.
• Maintain open communication with owners to support standards.
• Evaluate the condition of units after departures to ensure acceptable condition; bill renters for normal wear and tear where necessary in a timely fashion.
• Actively participate in property tours and greet guests, creating a warm and inviting atmosphere.
• Interact with unit owners and respond to their questions and concerns on a timely basis.
• Interview, hire, and direct support staff; schedule according to business levels and monitor budgeted expenses.
• Develop and implement an on‑the‑job training plan to ensure the highest level of customer service.
• Supervise staff and provide ongoing training, support, coaching, and mentoring as necessary.
• Attend all department meetings and schedule hotel meetings, as necessary.
• Maintain accurate par levels and inventory of supplies and equipment within the departments.
• Monitor PMS system and other interfaces to ensure they are functioning properly and in good working order; maintain contact with service providers and emergency telephone numbers.
• Monitor daily reservations for rate integrity and accuracy.
• Work with maintenance team or contractors, when necessary, to keep buildings and systems in good repair.
• Perform other duties as assigned.

Other

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required.

Required Knowledge, Skills, Abilities

• Good communication skills, both verbal and written.
• Ability to work in a team environment and act as a team leader.
• Basic computer skills, knowledge of computer accounting programs, math skills, and budgetary analysis.
• Extensive sales skills.
• Basic understanding of maintenance mechanical systems.
• Ability to assess and evaluate employees’ performance fairly and consistently.
• Ability to supervise, train, and motivate team members.
• Ensure that guest satisfaction is consistently obtained and maintained.
• Ability to study, analyze, and interpret complex activities and information to improve practices or develop new approaches.

Minimum Qualifications

• Bachelor’s degree preferred.
• Four to six years of hotel management experience.
• Knowledge of PMS system helpful.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.