General Manager

Cape Resorts Group; Cape May (NJ); On-site; USD 90,000 - 150,000; Full time

Job summary

The Sandpiper, part of Cape Resorts Group, is seeking a General Manager to lead daily hotel operations and maximize profitability while delivering superior guest service. You will oversee housekeeping, laundry, and front desk, drive room revenue, manage improvements to protect brand image, and mentor staff to uphold quality standards.

Ideal candidates bring 4–6 years of hotel management experience, strong leadership, and solid PMS knowledge to ensure seamless operations and guest satisfaction

Qualifications

• Bachelor's degree preferred.
• Four to six years’ hotel management experience.
• Knowledge of PMS system helpful.
• Strong communication and leadership abilities.

Responsibilities

• Lead housekeeping, laundry, and front desk to maximize profitability and guest satisfaction.
• Direct revenue growth through market awareness and annual business/marketing plans.
• Coordinate improvements to maintain brand image and protect assets.
• Inspect rooms to ensure cleanliness and setup meet standards.
• Interview, hire and direct staff; schedule per business levels and budget.
• Provide on‑the‑job training and ongoing coaching to staff.
• Monitor PMS and interfaces; coordinate with maintenance and service providers.
• Attend department and hotel meetings and uphold safety and standards.

Skills

Communication skills

Team leadership

Computer skills

Budget analysis

Sales skills

Maintenance knowledge

Performance evaluation

Education

Bachelor's degree

Tools

PMS system

Job description

Position Overview: Manage the operations of the hotel to maximize profitability and to ensure superior guest service and product quality. Provide the leadership expertise that ensures the effective and efficient operation of the property, including but not limited to, the quality and legal defensibility of services provided and the achievement of stated operational goals and profitability objectives.These duties may be described as, but not limited to:Lead, through subordinate staff, the effective management of the housekeeping, laundry, and front desk to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans and participate in appropriate marketing efforts.Coordinate improvement projects to maintain quality standards and property image (“brand”) and protect assets from neglect, damage, or deterioration.Inspect rooms regularly and maintain the cleanliness/set up to meet the established standards. Maintain open communication with owners to support standards.Evaluate condition of units after departures to ensure condition is acceptable. Bill renters for normal wear and tear where necessary in a timely fashion.Actively participate in property tours and greeting guests while creating a warm and inviting atmosphere.Interact with unit owners and be responsive to their questions and concerns on a timely basis.Interview, hire and direct support staff. Schedule according to business levels and monitor budgeted expenses.Responsible for the development and implementation of on-the-job training plan to ensure the highest level of customer service.Supervise staff and provide ongoing training, support, coaching and mentoring, as necessary.Attend all department meetings and schedule hotel meetings, as necessary.Maintain accurate par levels and inventory of supplies and equipment within the departments.Responsible for monitoring PMS system and other interfaces to be certain that they are functioning properly and in good working order. Maintain contact with service providers and emergency telephone numbers.Monitoring daily reservations for rate integrity and accuracy.Work with maintenance team or contractors, when necessary, to keep buildings and systems in good repair.Other duties as assigned.Other:Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with The Sandpiper rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.Required Knowledge, Skills, Abilities:Requires good communication skills, both verbal and written.Most tasks are performed in a team environment with incumbent acting as team leader.Must possess basic computer skills.Knowledge of computer accounting programs, math skills as well as budgetary analysis required.Extensive knowledge in sales skills.Must possess basic understanding of maintenance mechanical systems.Ability to assess and evaluate employees’ performance in a fair and consistent manner.Ability to supervise, train and motivate team members.Ensure that guest satisfaction is consistently obtained and maintained.Ability to study, analyze and interpret complex activities and information to improve new practices or develop new approaches.Minimum Qualifications:Bachelor’s degree preferred.Four to six years’ hotel management experience.Knowledge of PMS system helpful.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.