Assistant General Manager

Courtyard-Reno; Reno (NV); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Travel perks

Healthcare options

Incentives & Recognition

Growth & Training

Job summary

Sandpiper Hospitality (SH) seeks an Assistant General Manager to partner with the GM in running daily hotel operations and driving profitability. This role serves as the essential second-in-command and a future GM track, with responsibility in front desk operations, staff development, and guest satisfaction.

You'll lead by example, manage payroll, monitor budgets, and participate in sales activities to boost occupancy while upholding brand standards and the 'Play To Win' ethos.

Qualifications

• Proven track record of driving operational efficiency and profitability.
• Exceptional leadership, communication, analytical, and problem-solving skills.
• Experience with budgeting, financial management, or project management.

Responsibilities

• Operational Oversight & Manager on Duty: assume front desk responsibilities and uphold brand standards.
• Team Leadership & Development: oversee payroll, training, coaching, and performance reviews for direct reports.
• Financial & Sales Support: monitor budgets and revenue, conduct sales calls to increase occupancy.
• Quality & Guest Experience: ensure clean rooms, guest satisfaction, and timely issue resolution.
• Property & Asset Protection: safeguard company assets and guest information.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Budgeting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 9137

Salary Range: $55,000.00 To $62,000.00 Annually

Assistant General Manager: The Operations Force!

Your Challenge: Drive Excellence and Step Up to Lead!

Ready to be the essential second-in-command and a future General Manager? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Assistant General Manager!

This is a dynamic, hands-on leadership role where you will directly assist the General Manager (GM) in managing the property's day-to-day operations. You will be key to assuring optimum performance, profitability, and continual improvement in all critical areas. When the GM is out, you'll assume full responsibility, demonstrating your ability to lead the property and celebrate our value to "Play To Win."

Your Operational Duties

As our Assistant General Manager, you are the operations driver, dedicated leader, and partner to the General Manager.

Key Responsibilities

• Operational Oversight & Manager on Duty: Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM. Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld.
• Team Leadership & Development: Customarily and regularly direct the work of at least two or more employees. Your suggestions and recommendations regarding hiring, firing, promotion, and change of status must be given particular weight. You will review and approve payroll, and execute training, coaching, counseling, and annual performance appraisals for all direct reports.
• Financial & Sales Support: Assist the GM in monitoring cash management, budgetary control measures (including labor, room expense, and inventory), and managing property revenue. Conduct sales activities and make sales calls to increase occupancy and revenue.
• Quality & Guest Experience: Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner. Ensure that clean rooms, guest, and Associate satisfaction are top priorities. Uphold the "Say Yes to a Simple Request" program.
• Property & Asset Protection: Responsible for the protection of Company assets as well as company and guest information. Provide necessary back-up duties (housekeeping, front desk, etc.) as needed to ensure optimum operation of the hotel.

The Rewards: Why You'll Love Being at Sandpiper

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

• Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.
• Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.
• Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values.
• Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development.

If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you!

Preferred Qualifications:

• A proven track record of driving operational efficiency and profitability.
• Exceptional leadership, communication, analytical, and problem-solving skills.
• BONUS! Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).
• Experience with budgeting, financial management, or project management.