Hospitality Operations & Guest Experience Leader

Le Méridien St. Louis Downtown; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Le Méridien St. Louis Downtown is seeking a polished, hands-on Assistant General Manager to help lead the hotel’s daily operations, guest experience, associate engagement, and brand execution.

This role partners with the General Manager to support department leaders, protect details, and shape the next chapter of a downtown lifestyle hotel, blending operational excellence with emotional hospitality.

Qualifications

• Leadership experience in Front Office, Rooms, Operations, or Assistant General Manager capacity.
• Strong guest service recovery and problem-solving skills.
• Ability to lead teams with clarity, professionalism, and accountability.
• Understanding of hotel operations, scheduling, labor controls, brand standards, and guest satisfaction.
• Strong verbal and written communication skills.
• Professional appearance and executive presence.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead daily hotel operations and serve as Manager on Duty as needed.
• Maintain a visible leadership presence in the lobby, front office, public areas, guest rooms, and food & beverage spaces.
• Support Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Accounting with clear communication and follow-through.
• Resolve guest concerns with professionalism, urgency, and sound judgment.
• Monitor guest feedback, service scores, online reviews, and recovery opportunities.
• Conduct regular property walks to ensure cleanliness, maintenance, safety, lighting, music, scent, signage, and overall presentation meet brand expectations.
• Help train, coach, recognize, and hold associates accountable.
• Support scheduling, labor awareness, expense control, purchasing discipline, and productivity goals.
• Review arrivals, VIPs, group activity, occupancy trends, service issues, and operational needs.
• Help create systems, checklists, communication rhythms, and accountability tools that improve hotel performance.
• Support the hotel’s relaunch energy by bringing fresh ideas, strong execution, and a high standard of hospitality leadership.

Skills

Guest service

Leadership

Communication

Problem-solving

Tools

LightSpeed PMS

Job description

Le Méridien St. Louis Downtown is seeking a polished, hands-on Assistant General Manager to help lead the hotel’s daily operations, guest experience, associate engagement, and brand execution.

This role partners with the General Manager to support department leaders, protect details, and shape the next chapter of a downtown lifestyle hotel, blending operational excellence with emotional hospitality.