Hotel Operations Leader – Conference Center

Trustees of Mount Holyoke College; South Hadley (MA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Insurance

Tuition Benefits

Paid Time Off

Job summary

Mount Holyoke College is seeking a Hotel Manager to oversee day-to-day operations of the Willits-Hallowell Conference Center & Hotel, ensuring excellent guest service, financial performance, and alignment with college programs.

You will manage staff, budgets, revenue, and vendor relations, while coordinating with Event Services and college departments to support conferences and events. Strong leadership and hospitality expertise are essential for success.

Qualifications

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• Minimum of 5 years experience in hotel management or a similar role.
• Exceptional ability to communicate effectively and professionally with all College constituents.
• Strong computer proficiency including Microsoft Office and Google suites.
• Ability to learn new software programs essential to performing responsibilities.
• Strong understanding of hotel management best practices and data entry software.
• Positive, constructive attitude with a drive to provide exemplary customer service.
• Initiative and ability to work independently.
• Supervisory experience.

Responsibilities

• Oversee daily operations of the Willits-Hallowell Conference Center & Hotel.
• Oversee and maintain property management, POS, reservation, and credit card systems.
• Manage hotel inventory levels and place orders with vendors and suppliers.
• Develop and implement policies and procedures for hotel operations.
• Greet guests, answer questions, and resolve issues regarding hotel services, amenities, and policies.
• Recruit, hire, train, and supervise personnel across multiple areas including front desk and housekeeping.
• Create staff schedules, organize activities, and assign responsibilities.
• Monitor employee performance and conduct regular evaluations.
• Implement safety protocols and ensure compliance with health and safety regulations.
• Responsible for collecting payments, tracking revenue, and maintaining budget records.
• Oversee financial activities including establishing room rates and budgeting.
• Collaborate with Sales Manager to develop marketing initiatives to increase bookings.
• Coordinate events with overnight accommodations from planning to guest departure.
• Complete payroll and related duties.
• Coordinate with external parties and service providers.
• Support large-scale events and college-wide hospitality programs.

Skills

Communication

Strategic thinking

Problem solving

Diplomacy

MS Office

Google Suite

Data entry

Customer service

Supervisory skills

Independence

Education

Bachelor’s degree in Hospitality or related field

Tools

Property management systems

POS systems

Reservation systems

Credit card processing

Job description

Mount Holyoke College is seeking a Hotel Manager to oversee day-to-day operations of the Willits-Hallowell Conference Center & Hotel, ensuring excellent guest service, financial performance, and alignment with college programs.

You will manage staff, budgets, revenue, and vendor relations, while coordinating with Event Services and college departments to support conferences and events. Strong leadership and hospitality expertise are essential for success.