Hotel Manager

Trustees of Mount Holyoke College; South Hadley (MA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Insurance

Tuition Benefits

Paid Time Off

Job summary

Mount Holyoke College is seeking a Hotel Manager to oversee day-to-day operations of the Willits-Hallowell Conference Center & Hotel, ensuring excellent guest service, financial performance, and alignment with college programs.

You will manage staff, budgets, revenue, and vendor relations, while coordinating with Event Services and college departments to support conferences and events. Strong leadership and hospitality expertise are essential for success.

Qualifications

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• Minimum of 5 years experience in hotel management or a similar role.
• Exceptional ability to communicate effectively and professionally with all College constituents.
• Strong computer proficiency including Microsoft Office and Google suites.
• Ability to learn new software programs essential to performing responsibilities.
• Strong understanding of hotel management best practices and data entry software.
• Positive, constructive attitude with a drive to provide exemplary customer service.
• Initiative and ability to work independently.
• Supervisory experience.

Responsibilities

• Oversee daily operations of the Willits-Hallowell Conference Center & Hotel.
• Oversee and maintain property management, POS, reservation, and credit card systems.
• Manage hotel inventory levels and place orders with vendors and suppliers.
• Develop and implement policies and procedures for hotel operations.
• Greet guests, answer questions, and resolve issues regarding hotel services, amenities, and policies.
• Recruit, hire, train, and supervise personnel across multiple areas including front desk and housekeeping.
• Create staff schedules, organize activities, and assign responsibilities.
• Monitor employee performance and conduct regular evaluations.
• Implement safety protocols and ensure compliance with health and safety regulations.
• Responsible for collecting payments, tracking revenue, and maintaining budget records.
• Oversee financial activities including establishing room rates and budgeting.
• Collaborate with Sales Manager to develop marketing initiatives to increase bookings.
• Coordinate events with overnight accommodations from planning to guest departure.
• Complete payroll and related duties.
• Coordinate with external parties and service providers.
• Support large-scale events and college-wide hospitality programs.

Skills

Communication

Strategic thinking

Problem solving

Diplomacy

MS Office

Google Suite

Data entry

Customer service

Supervisory skills

Independence

Education

Bachelor’s degree in Hospitality or related field

Tools

Property management systems

POS systems

Reservation systems

Credit card processing

Job description

Job no: R-0000003784 Position Title: Hotel Manager Faculty or Staff: Staff Full Time or Part Time: Full time In-Person, Hybrid, or Remote: In-Person Minimum Starting Rate of Pay: $78,342.00 Rate of pay commensurate with experience Start Date: 11/16/2026 Job Description:

The Hotel Manager will oversee the day-to-day operations of the Willits-Hallowell Conference Center & Hotel, ensuring efficient operations, strong financial performance, and a high level of guest service. Responsibilities include managing and developing hotel staff; overseeing budgets, revenue, billing, and reconciliation; monitoring inventory and placing vendor orders; and maintaining operational standards and procedures. The Hotel Manager will work closely with Event Services, College departments, clients, vendors, and guests to coordinate hotel operations for conferences, meetings, and other events. The position will develop strategies to increase overnight bookings, group business, occupancy, and revenue; address guest and operational concerns; and identify opportunities to improve efficiency and service. The Hotel Manager will also support the integration of hotel operations with the College’s broader hospitality and Event Services programs while fostering strong relationships with internal and external stakeholders.

Essential Duties and Responsibilities

• Manage daily operations of the Willits-Hallowell Conference Center & Hotel.
• Oversee and maintain the property management, point-of-sale, reservation, and credit card systems.
• Manage hotel inventory levels and place orders with vendors and suppliers as needed to ensure adequate supplies, amenities, linens, housekeeping products, guest room items, and other operational necessities are available.
• Develop and implement policies and procedures for hotel operations.
• Greet guests, answer questions, and resolve issues regarding hotel services, amenities, and policies.
• Recruit, hire, train, and supervise personnel across multiple areas including front desk and housekeeping.
• Create staff schedules, organize activities, and assign responsibilities to ensure productivity and high-quality guest service.
• Monitor employee performance and conduct regular evaluations to foster professional growth.
• Implement safety protocols, ensuring compliance with health and safety regulations and conducting regular inspections.
• Responsible for collecting payments, tracking revenue, and maintaining records of budgets, funds, and expenses.
• Oversee financial activities including establishing room rates, setting budgets, analyzing sales figures, and identifying opportunities to improve hotel revenue and profitability.
• Manage the Financial Consulting Specialist, ensuring the accuracy and timeliness of hotel billing, invoicing, account reconciliation, financial reporting, and related financial processes.
• Partner with the Sales Manager to develop targeted marketing and business development initiatives designed to increase overnight hotel bookings, attract new group and individual business, and drive hotel revenue.
• Work closely with Event Services, Sales, and external clients to coordinate events with overnight accommodations from initial planning through guest departure, including room blocks, guest services, arrival and departure logistics, and other hotel-related needs.
• Complete and monitor payroll and associated duties.
• Coordinate with external parties, including suppliers, contractors, conference planners, and other service providers.
• Work in collaboration with Event Services to ensure events and conferences run smoothly.
• Provide operational support, staffing coordination, guest services, logistics, and on-site management for large-scale events (e.g. Commencement, Reunion, Family Weekend) as needed, including responsibilities that extend beyond the day-to-day operation of the hotel.
• Work collaboratively across Hospitality Services and other College departments to ensure the hotel and Event Services operations support the overall goals and priorities of the College.
• Supervise maintenance work, renovations, and furnishings as needed.
• Other duties as assigned.

Required Qualifications

Bachelor’s degree in hospitality, business administration, or a relevant field. A minimum of 5 years experience in hotel management or a similar role. Exceptional ability to communicate effectively and professionally, both verbally and in writing, with all College constituents. Must be able to demonstrate creative and strategic thinking, problem-solving skills, and strength in handling difficult conversations with diplomacy and ease. Must have strong computer proficiency including Microsoft Office and Google suites. Ability to learn new software programs essential to performing responsibilities. Strong understanding of hotel management best practices and data entry software. Positive, constructive attitude with a drive to provide exemplary customer service to internal and external constituents. Initiative and ability to work independently. Supervisory experience. Alternatives to formal education and paid work experience may be considered as equivalent qualifications to include military service/training, volunteering, activism, and other non-traditional programs and experiences related to the position.

Supervision

• Front desk staff (professional and student)
• Housekeeping staff (professional and student)
• Financial Consulting Specialist

Hiring Range: $78,342 - 90,093

What We Offer

• 403(b) Retirement Plan (College contributes 9% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA) Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex

Background Checks: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Mount Holyoke College is an Equal Opportunity Employer (EOE) Mount Holyoke College, the leading gender-diverse women’s college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity. Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands‑on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world. We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.