Hotel Manager

Mount Holyoke College; South Hadley (MA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Comprehensive medical, dental and vis​

Flexible Spending Account (FSA)

Disability and Leave Benefits

Life Insurance

Employee Assistance Program

Tuition Benefits

Generous Paid Time Off

Access to Kendall Sports & Dance

Job summary

Mount Holyoke College invites applications for a Hotel Manager to oversee the Willits-Hallowell Conference Center & Hotel, ensuring smooth daily operations, guest satisfaction, and strong financial performance.

The role collaborates with Event Services, college departments, clients, and vendors to coordinate conferences and events. It aims to boost overnight bookings, group business, occupancy, and revenue while aligning hotel operations with the College's hospitality programs.

Qualifications

• Bachelor’s degree in hospitality, business administration, or a related field.
• Minimum 5 years hotel management experience.
• Excellent communication and problem-solving skills.
• Proficiency with MS Office & Google suites.

Responsibilities

• Oversee daily operations of the Willits-Hallowell Conference Center & Hotel.
• Manage property management, POS, reservations, and billing systems.
• Develop staff schedules and supervise front desk and housekeeping.
• Increase overnight bookings and revenue through targeted actions.
• Coordinate events with Event Services and external clients.
• Ensure safety and compliance.

Skills

Communication

Computer skills

Independent work

Supervisory experience

Education

Bachelor's degree in hospitality or related field

Job description

Job no:

R-0000003784

Position Title:

Hotel Manager

Faculty or Staff:

Staff

Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:

In-Person

Minimum Starting Rate of Pay:

$78,342.00

Rate of pay commensurate with experience

Start Date:

11/16/2026

Job Description:

The Hotel Manager will oversee the day-to-day operations of theWillits-Hallowell Conference Center & Hotel, ensuring efficientoperations, strong financial performance, and a high level of guestservice. Responsibilities include managing and developing hotelstaff; overseeing budgets, revenue, billing, and reconciliation;monitoring inventory and placing vendor orders; and maintainingoperational standards and procedures.

The Hotel Manager will work closely with Event Services, Collegedepartments, clients, vendors, and guests to coordinate hoteloperations for conferences, meetings, and other events. Theposition will develop strategies to increase overnight bookings,group business, occupancy, and revenue; address guest andoperational concerns; and identify opportunities to improveefficiency and service. The Hotel Manager will also support theintegration of hotel operations with the College’s broaderhospitality and Event Services programs while fostering strongrelationships with internal and external stakeholders.

Essential Duties and Responsibilities:

• Manage daily operations of the Willits-Hallowell ConferenceCenter & Hotel.
• Oversee and maintain the property management, point-of-sale,reservation, and credit card systems.
• Manage hotel inventory levels and place orders with vendors andsuppliers as needed to ensure adequate supplies, amenities, linens,housekeeping products, guest room items, and other operationalnecessities are available.
• Develop and implement policies and procedures for hoteloperations.
• Greet guests, answer questions, and resolve issues regardinghotel services, amenities, and policies.
• Recruit, hire, train, and supervise personnel across multipleareas including front desk and housekeeping.
• Create staff schedules, organize activities, and assignresponsibilities to ensure productivity and high-quality guestservice.
• Monitor employee performance and conduct regular evaluations tofoster professional growth.
• Implement safety protocols, ensuring compliance with health andsafety regulations and conducting regular inspections.
• Responsible for collecting payments, tracking revenue, andmaintaining records of budgets, funds, and expenses.
• Oversee financial activities including establishing room rates,setting budgets, analyzing sales figures, and identifyingopportunities to improve hotel revenue and profitability.
• Manage the Financial Consulting Specialist, ensuring theaccuracy and timeliness of hotel billing, invoicing, accountreconciliation, financial reporting, and related financialprocesses.
• Partner with the Sales Manager to develop targeted marketingand business development initiatives designed to increase overnighthotel bookings, attract new group and individual business, anddrive hotel revenue.
• Work closely with Event Services, Sales, and external clientsto coordinate events with overnight accommodations from initialplanning through guest departure, including room blocks, guestservices, arrival and departure logistics, and other hotel-relatedneeds. .
• Complete and monitor payroll and associated duties.
• Coordinate with external parties, including suppliers,contractors, conference planners, and other service providers.
• Work in collaboration with Event Services to ensure events andconferences run smoothly.
• Provide operational support, staffing coordination, guestservices, logistics, and on-site management for large-scale events(e.g. Commencement, Reunion, Family Weekend) as needed, includingresponsibilities that extend beyond the day-to-day operation of thehotel.
• Work collaboratively across Hospitality Services and otherCollege departments to ensure the hotel and Event Servicesoperations support the overall goals and priorities of theCollege.
• Supervise maintenance work, renovations, and furnishings asneeded.
• Other duties as assigned

Required Qualifications:

• Bachelor’s degree in hospitality, business administration, or arelevant field.
• A minimum of 5 years experience in hotel management or asimilar role.
• Exceptional ability to communicate effectively andprofessionally, both verbally and in writing, with all Collegeconstituents. Must be able to demonstrate creative and strategicthinking, problem-solving skills, and strength in handlingdifficult conversations with diplomacy and ease.
• Must have strong computer proficiency including MicrosoftOffice and Google suites.
• Ability to learn new software programs essential to performingresponsibilities.
• Strong understanding of hotel management best practices anddata entry software.
• Positive, constructive attitude with a drive to provideexemplary customer service to internal and externalconstituents.
• Initiative and ability to work independently.
• Supervisory experience.

Alternatives to formal education and paid work experience may beconsidered as equivalent qualifications to include militaryservice/training, volunteering, activism, and other non-traditionalprograms and experiences related to the position.

Supervision:

• Front desk staff (professional and student)
• Housekeeping staff (professional and student)
• Financial Consulting Specialist

Hiring Range: $78,342 - 90,093

Full Job Description

What We Offer:

• 403(b) Retirement Plan (College contributes 9% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex

Background Checks:

Mount Holyoke College is committed to providing a safe and secureenvironment, supported by qualified employees that will allow allof its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a conditionof employment, the College will conduct appropriate backgroundchecks for all new hires. Mount Holyoke has designated the Officeof Human Resources as the office responsible for ensuring thatbackground checks (CORI, SORI, Credit History, & DriverCredential) are completed and utilized in the hiring process andFive College Office of Compliance and Risk Management as the officeresponsible for facilitating background checks as articulated inthis policy.

It is unlawful in Massachusetts to require or administer a liedetector test as a condition of employment or continuedemployment.