Hotel Operations Leader — Assistant GM

StepStone-Hospitality-Inc; Rocky Mount (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

StepStone-Hospitality-Inc seeks an experienced Assistant General Manager to join our hospitality team in Rocky Mount, NC. You will assist the General Manager with daily operations, staffing, and guest satisfaction, ensuring a smooth and profitable operation.

The role requires at least 1 year in a hospitality management position, strong leadership and communication skills, and the ability to work in a fast-paced environment, including weekends and holidays.

Qualifications

• Minimum of 1 year of experience in a management role in the hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving and decision-making skills.
• Proficient in Microsoft Office and other relevant software.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Assist the General Manager in overseeing the daily operations of the business.
• Recruit, hire, and onboarding new employees for the hotel.
• Manage and train staff to ensure they are meeting performance expectations.
• Maintain a positive and professional work environment, handle employee relation matters.
• Ensure compliance with all company policies and procedures.
• Respond to guests and employees' complaints and resolve issues in a timely and effective manner.
• Responsible for employee records keeping at the hotel and stays in compliance.
• Develop and implement strategies to increase revenue and profitability.

Skills

Leadership

Communication

Multitasking

Problem-solving

Microsoft Office

Job description

StepStone-Hospitality-Inc seeks an experienced Assistant General Manager to join our hospitality team in Rocky Mount, NC. You will assist the General Manager with daily operations, staffing, and guest satisfaction, ensuring a smooth and profitable operation.

The role requires at least 1 year in a hospitality management position, strong leadership and communication skills, and the ability to work in a fast-paced environment, including weekends and holidays.