Hotel Operations Leader — Assistant General Manager

Driftwood Hospitality; Plano, Northern (TX, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel General Manager to lead daily operations, drive guest satisfaction, and maximize profitability across all outlets. In the absence of the GM, the candidate acts as GM and ensures brand standards are upheld.

The role requires 4+ years of hotel management experience, strong leadership, financial acumen, and the ability to manage budgets, forecasts and staff across departments to deliver exceptional service and results.

Qualifications

• Minimum of 4+ years hotel management experience of Department Head or above.
• Full Service Hotel Experience
• Candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts with vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Excellent verbal and written English communication and listening skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of hotel systems preferred.
• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Perform other duties as requested by management

Skills

Leadership

Communication

Financial management

Hotel operations

Team building

Vendor negotiations

Forecasting

MS Office

Tools

MS Word

Excel

PowerPoint

Job description

Driftwood Hospitality Management is seeking a Hotel General Manager to lead daily operations, drive guest satisfaction, and maximize profitability across all outlets. In the absence of the GM, the candidate acts as GM and ensures brand standards are upheld.

The role requires 4+ years of hotel management experience, strong leadership, financial acumen, and the ability to manage budgets, forecasts and staff across departments to deliver exceptional service and results.