Hotel Operations Leader | Assistant General Manager

Driftwood Hospitality Management; San Diego (CA); On-site; USD 112,000 - 125,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in San Diego seeks an experienced General Manager to oversee daily hotel operations at 576 Mission Valley Marriott. You will drive profitability, guest satisfaction, and staff performance, ensuring adherence to brand standards across all outlets.

Responsibilities include budgeting, forecasting, staffing, and implementing cost-control measures, while mentoring department heads to deliver exceptional service and maintain DHM’s reputation for outstanding client

Qualifications

• Minimum of 4+ years hotel management experience of Department Head or above.
• Full Service Hotel Experience
• The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Excellent verbal and written English communication and listening skills.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
• Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Perform other duties as requested by management

Job description

Driftwood Hospitality Management in San Diego seeks an experienced General Manager to oversee daily hotel operations at 576 Mission Valley Marriott. You will drive profitability, guest satisfaction, and staff performance, ensuring adherence to brand standards across all outlets.

Responsibilities include budgeting, forecasting, staffing, and implementing cost-control measures, while mentoring department heads to deliver exceptional service and maintain DHM’s reputation for outstanding client