Assistant General Manager - Hotel Operations Lead

San Diego Marriott Mission Valley; San Diego (CA); On-site; USD 112,000 - 125,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a General Manager to oversee hotel operations in a dynamic, guest-centric environment in San Diego. You will drive profitability, manage departments, and ensure service excellence while upholding brand standards.

In this role, you will lead a diverse team, develop and monitor budgets, forecast performance, and implement strategic plans to maximize occupancy and revenue while maintaining high guest satisfaction and operational efficiency.

Qualifications

• Minimum of 4+ years hotel management experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Perform other duties as requested by management

Job description

Driftwood Hospitality Management seeks a General Manager to oversee hotel operations in a dynamic, guest-centric environment in San Diego. You will drive profitability, manage departments, and ensure service excellence while upholding brand standards.

In this role, you will lead a diverse team, develop and monitor budgets, forecast performance, and implement strategic plans to maximize occupancy and revenue while maintaining high guest satisfaction and operational efficiency.