Hotel Operations Leader — Assistant General Manager

Hampton Inn Columbus/Easton; Columbus (OH); On-site; USD 53,000 - 68,000; Full time

Benefits offered by this job

Health & Wellness

Quarterly Bonus

401(k) Match

Paid Time Off

Life Insurance

Job summary

Hampton Inn Columbus/Easton is seeking an Assistant General Manager to maximize hotel operations, guest and employee satisfaction, and financial performance. You will lead across front desk, housekeeping, reservations, and maintenance while driving revenue growth and ensuring a strong ROI for ownership.

Responsibilities include coaching department leaders, understanding budgets and cost controls, and implementing policy-driven improvements to enhance service quality and operational efficiency.

Qualifications

• High school diploma or equivalent required.
• Understanding of budgets, cost controls, and financial statements.
• Excellent verbal and written communication.
• Professional and welcoming demeanor in guest interactions.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and implement policies, procedures, and systems to improve business operations.
• Ensure that all team members understand and anticipate guest expectations.
• Empower associates to satisfy guests and make decisions that enhance the guest experience.
• Review incoming reservations and coordinate with appropriate staff.
• Oversee the VIP program and ensure its proper execution.
• Manage cash, checks, and credit card transactions, ensuring accuracy and compliance with policy.
• Prepare and manage the team schedule, reconcile room discrepancies with the Executive Housekeeper.
• Complete weekly and monthly reports as required.
• Attend required meetings and maintain effective communication with all departments.

Skills

Budget management

Financial statements

Communication skills

Professionalism

Flexible schedule

Local knowledge

Education

High school diploma

Hospitality education preferred

Job description

Hampton Inn Columbus/Easton is seeking an Assistant General Manager to maximize hotel operations, guest and employee satisfaction, and financial performance. You will lead across front desk, housekeeping, reservations, and maintenance while driving revenue growth and ensuring a strong ROI for ownership.

Responsibilities include coaching department leaders, understanding budgets and cost controls, and implementing policy-driven improvements to enhance service quality and operational efficiency.