Hotel Operations Lead for Guest Experience

Kaizen Lab Inc.; Blue Ash (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Vision insurance

Dental insurance

Job summary

Kaizen Lab Inc. seeks a dynamic Hotel Assistant General Manager to lead operations at our hospitality property in Ohio.

You will drive guest satisfaction, oversee daily hotel functions, and foster a cohesive, high-performing team. Responsibilities include coordinating front desk, housekeeping, maintenance and F&B; implementing revenue strategies; managing budgeting and compliance; and handling guest relations with multilingual skills where applicable.

Qualifications

• Proven experience in hospitality management or hotel operations.
• Strong leadership skills with ability to motivate teams and foster collaborative culture.
• Experience with hotel management systems and front desk operations.

Responsibilities

• Lead the overall operation of the hotel, including front desk, housekeeping, maintenance, and F&B services.
• Develop and implement strategies to maximize revenue through pricing, sales initiatives, and promotions.
• Oversee guest relations, ensuring exceptional service and handling issues promptly.
• Supervise staff recruitment, training, performance evaluations, and HR functions.
• Manage budgeting, financial reporting, and expense controls to meet targets.
• Maintain compliance with safety regulations, hotel policies, and brand standards.
• Utilize multi-line phone systems and excellent phone etiquette for guest inquiries.
• Promote a welcoming atmosphere through guest services, reservations, check-in/out, and concierge.
• Monitor night shifts and conduct night audits when required.
• Cultivate relationships with diverse guests, leveraging multilingual skills where applicable.

Skills

Hospitality leadership

Operations management

Revenue management

Staff supervision

Customer service

Multilingual

Job description

Kaizen Lab Inc. seeks a dynamic Hotel Assistant General Manager to lead operations at our hospitality property in Ohio.

You will drive guest satisfaction, oversee daily hotel functions, and foster a cohesive, high-performing team. Responsibilities include coordinating front desk, housekeeping, maintenance and F&B; implementing revenue strategies; managing budgeting and compliance; and handling guest relations with multilingual skills where applicable.