Hotel Operations Leader

Highgate Hotels L.P.; Los Angeles (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan with employer-m

Hiring and benefits packages

Job summary

Highgate Hotels, a leading hospitality company based in Los Angeles, seeks an Operations Manager to oversee daily hotel operations, focusing on productivity, efficiency, and guest experience. This role provides leadership across Food & Beverage and Front Desk, ensuring high service standards.

The position requires strong supervisory experience, excellent communication, and the ability to multitask in a fast-paced environment. A long-hour schedule and leadership responsibilities are expected.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Two-year college degree with 3+ years of related experience or a 4-year degree with 1+ year of related experience.
• Previous supervisory responsibilities.
• Proficiency in Windows, company-approved spreadsheets and word processing.
• Long hours and multitasking required.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Provide strong lobby presence to assist front desk agents and guests.
• Coordinate and manage F&B operations and staff as needed.
• Prepare reports including Wage Progress, payroll, revenue, tips, and schedules.
• Ensure compliance with liquor laws and health and sanitation regulations.
• Interview front-of-house staff and conduct performance reviews.
• Coach and discipline hourly associates; maintain high morale and productivity.
• Attend required meetings and training and support other departments.

Skills

Supervisory experience

Windows

Spreadsheets

Word processing

Communication skills

Multitasking

Education

Two-year college degree

Four-year degree

Job description

Highgate Hotels, a leading hospitality company based in Los Angeles, seeks an Operations Manager to oversee daily hotel operations, focusing on productivity, efficiency, and guest experience. This role provides leadership across Food & Beverage and Front Desk, ensuring high service standards.

The position requires strong supervisory experience, excellent communication, and the ability to multitask in a fast-paced environment. A long-hour schedule and leadership responsibilities are expected.