Hospitality Operations Manager - Front Office

Highgate Hotels L.P.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels L.P. is seeking an Operations Manager in New York City to plan and direct hotel operations, improving productivity and efficiency across Front Office, F&B, and housekeeping.

You will supervise staff, ensure guest satisfaction, and maintain high standards of service and appearance. The role requires strong leadership, experience in hotel operations, and the ability to manage multiple tasks while delivering Paramount standards across areas including lobby, amenities, and night

Qualifications

• Minimum 5 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities required.
• Proficient in Windows, Excel, and Word.
• Long hours may be required.

Responsibilities

• Assist Front Office Director and Assistant Director in managing Front Office operations and support other departments (F&B, Housekeeping, Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Oversee shift coverage in F&B operations as needed.
• Balance hotel room type inventory.
• Ensure lobby, mezzanine, and F&B areas meet Paramount standards.
• Handle guest requests and complaints during shifts.
• Perform Night Audit functions and produce related reports.
• Attend meetings to maintain morale and productivity.

Skills

Supervisory experience

Windows proficiency

Excel and Word proficiency

Education

Associate degree in Hospitality Management

Bachelor's degree in Hospitality Management

4-year degree in related field

Tools

Windows

Excel

Word processing

Job description

Highgate Hotels L.P. is seeking an Operations Manager in New York City to plan and direct hotel operations, improving productivity and efficiency across Front Office, F&B, and housekeeping.

You will supervise staff, ensure guest satisfaction, and maintain high standards of service and appearance. The role requires strong leadership, experience in hotel operations, and the ability to manage multiple tasks while delivering Paramount standards across areas including lobby, amenities, and night