Casino Hotel Operations & Guest Experience Lead

Buffalo Run; Miami (OK); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Buffalo Run is seeking an experienced casino hotel manager to deliver courteous, efficient guest service and oversee hotel operations. You will supervise front desk, housekeeping, and food and beverage coordination while maintaining safety, standards, and regulatory compliance.

The role emphasizes team leadership, payroll and scheduling duties, and ongoing audits to ensure high performance. You will report to senior management and work in a casino environment with variable conditions.

Qualifications

• Must be at least 18 years old.
• Requires a high school diploma or equivalent.
• Requires at least 2 years previous casino hotel management experience.
• 2 year business degree preferred.

Responsibilities

• Interact professionally with guests, team members, and vendors.
• Maintain confidentiality of privileged information and adhere to policies.
• Lead and mentor a diverse team; recruit and train as needed.
• Manage payroll processes and team scheduling.

Skills

Guest service excellence

Team leadership

Payroll management

Scheduling

Regulatory compliance

Education

High school diploma

2-year business degree preferred

Job description

Buffalo Run is seeking an experienced casino hotel manager to deliver courteous, efficient guest service and oversee hotel operations. You will supervise front desk, housekeeping, and food and beverage coordination while maintaining safety, standards, and regulatory compliance.

The role emphasizes team leadership, payroll and scheduling duties, and ongoing audits to ensure high performance. You will report to senior management and work in a casino environment with variable conditions.