Hotel Operations Lead - Guest Experience & Team Empowerment

Innisfree 62s; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Innisfree Hotels is seeking an Assistant General Manager at The Flamingo Hotel and Tower to assist in daily operations, ensuring a positive work environment and fostering customer loyalty.

The ideal candidate will have a degree in Hospitality Management or Business Administration and at least 3 years of customer service experience. Responsibilities include welcoming guests, resolving conflicts, and overseeing hotel inspections and staff performance.

Qualifications

• Minimum 3 years of customer service experience, preferably in hospitality.
• Excellent English communication skills.
• Strong attention to details and ability to multi-task.

Responsibilities

• Assist the General Manager in daily operations.
• Welcome guests and resolve conflicts calmly.
• Conduct routine inspections of the hotel public areas.

Skills

Customer service skills

Ability to work independently

Team player

Attention to details

Multi-tasking

Education

Degree or diploma in Hospitality Management or Business Administration

Job description

Innisfree Hotels is seeking an Assistant General Manager at The Flamingo Hotel and Tower to assist in daily operations, ensuring a positive work environment and fostering customer loyalty.

The ideal candidate will have a degree in Hospitality Management or Business Administration and at least 3 years of customer service experience. Responsibilities include welcoming guests, resolving conflicts, and overseeing hotel inspections and staff performance.