Hotel Operations & Guest Experience Lead

Innisfree 62s; Panama City, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Innisfree Hotels in Panama City Beach, FL, is seeking an Assistant General Manager to support the General Manager in daily hotel operations and oversee the property in the GM's absence. You'll coordinate front desk, housekeeping, maintenance and guest services to ensure smooth, high-quality experiences, while managing schedules, training, and performance feedback.

Ideal candidates hold a degree in Hospitality or Business Administration, have 3+ years of customer service in hospitality, excellent

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Minimum 3 years of customer service experience; hospitality industry preferred.
• Strong English communication skills and ability to work with guests and team members.

Responsibilities

• Assist the General Manager in daily hotel operations and oversee the property in the GM's absence.
• Coordinate front desk, housekeeping, maintenance, and guest services to ensure smooth, high-quality guest experiences.
• Manage scheduling, training, and performance feedback; monitor guest feedback and take corrective actions as needed.
• Ensure adherence to standards, policies, and procedures; support recruitment and staff development.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Education

Hospitality/Business Administration degree

Job description

Innisfree Hotels in Panama City Beach, FL, is seeking an Assistant General Manager to support the General Manager in daily hotel operations and oversee the property in the GM's absence. You'll coordinate front desk, housekeeping, maintenance and guest services to ensure smooth, high-quality experiences, while managing schedules, training, and performance feedback.

Ideal candidates hold a degree in Hospitality or Business Administration, have 3+ years of customer service in hospitality, excellent