Maintenance Engineer

Innisfree 62s; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Innisfree 62s is hiring a skilled Maintenance Engineer to maintain the establishment and hotel equipment at The Flamingo Hotel and Tower. The role requires a high school diploma and at least one year of customer service experience, ideally in hospitality.

Your responsibilities will include inspecting equipment, ensuring safety compliance, and responding to guest complaints, all while maintaining a professional demeanor and emphasis on guest service.

Qualifications

• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to read, write, and speak effectively in English.

Responsibilities

• Maintain the establishment and hotel equipment.
• Respond to guest complaints and conduct research for solutions.
• Inspect equipment, troubleshoot malfunctions, and conduct routine maintenance.

Skills

Customer service skills

Attention to detail

Ability to multi-task

Team player

Education

High school diploma or equivalent

Job description

Location: The Flamingo Hotel and Tower. We are hiring a skilled Maintenance Engineer to maintain the establishment and hotel equipment.

Responsibilities

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Patrols the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintains order in the hotel, dealing with the welfare of guests, coordinating expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Inspect equipment, troubleshoot malfunctions, and conduct routine maintenance.
• Servicing and replacing old or faulty equipment.
• Removing old equipment and installing new machines.
• Providing technical support and training on new equipment.
• Be familiar with all applicable laws and codes to ensure proper compliance.
• Memorize and monitor life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, complete alarm reports, and check and report any pertinent information from each shift.
• Provides accurate information to inquirers for directions and hours of operations.
• Assists guests with door lock and in-room safe problems.
• Responds to guest complaints, conducts research to develop the most effective solutions.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Should be able to work independently and with minimum supervision.
4. Excellent customer service skills.
5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
6. Have a strong attention to details.
7. Must be able to multi-task.
8. Must be a team player.