Hotel Operations Lead: Guest Experience & Team Builder

Imprint Hospitality; Taos (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Imprint Hospitality’s Historic Taos Inn seeks an Operations Manager to lead daily hotel operations across Front Desk, Housekeeping, and Maintenance, ensuring exceptional guest experiences from arrival to departure. This hands‑on role supports the Area General Manager when onsite, coaching staff, managing schedules, and upholding safety and cleanliness standards.

As primary onsite leader for Rooms Operations, you’ll collaborate with the Food & Beverage Manager to deliver seamless service, drive

Qualifications

• Proven experience leading hotel teams across departments.
• Strong understanding of guest service standards.
• Ability to coach and develop front desk and housekeeping staff.

Responsibilities

• Lead daily hotel operations and service delivery.
• Coordinate Front Desk, Housekeeping, and Maintenance activities.
• Oversee guest check-in/out, billing, and concierge support.
• Partner with Food & Beverage to ensure seamless guest experiences.
• Monitor cleanliness, safety, and brand standards across areas.
• Manage staffing, scheduling, and labor budgets based on occupancy.

Skills

Team leadership

Hospitality operations

Front desk operations

Housekeeping operations

Safety & security awareness

Job description

Imprint Hospitality’s Historic Taos Inn seeks an Operations Manager to lead daily hotel operations across Front Desk, Housekeeping, and Maintenance, ensuring exceptional guest experiences from arrival to departure. This hands‑on role supports the Area General Manager when onsite, coaching staff, managing schedules, and upholding safety and cleanliness standards.

As primary onsite leader for Rooms Operations, you’ll collaborate with the Food & Beverage Manager to deliver seamless service, drive