Hotel Operations Leader: Guest Experience & Profitability

Tandem Hospitality Group; Pensacola (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Tandem Hospitality Group in Pensacola seeks an Operations Manager to oversee Front Office, Housekeeping, Engineering and Food & Beverage, ensuring guest satisfaction and financial accuracy. You will supervise staff, train and coach teams, implement policy, and partner with department heads to maximize occupancy, service quality and profitability.

This on-site leadership role requires hands-on scheduling, vendor relations, and close collaboration with the General Manager to maintain brand

Responsibilities

• Acts in the capacity of General Manager in their absence.
• Oversees guest services and financial accuracy.
• Motivates staff and implements policy.
• Manages scheduling of hotel staff to meet guest needs.
• Partners with engineering to maintain equipment and service levels.

Job description

Tandem Hospitality Group in Pensacola seeks an Operations Manager to oversee Front Office, Housekeeping, Engineering and Food & Beverage, ensuring guest satisfaction and financial accuracy. You will supervise staff, train and coach teams, implement policy, and partner with department heads to maximize occupancy, service quality and profitability.

This on-site leadership role requires hands-on scheduling, vendor relations, and close collaboration with the General Manager to maintain brand