Hotel Operations Lead: Guest Experience & Growth

Hilton Garden Inn Gastonia; Gastonia (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

401K with Employer Contribution

Hotel discounts

PTO

Bonuses based on performance

Job summary

Maya Hotels is seeking an Assistant General Manager at the Hilton Garden Inn Gastonia in Gastonia, NC. You will support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success.

The role requires strong leadership, strategic planning, and collaboration with multiple brand partners. Join a fast-paced hospitality environment with growth opportunities, competitive pay, and comprehensive benefits.

Qualifications

• Bachelor’s degree in hospitality management, business, or related field preferred.
• 2+ years of hotel management or supervisory experience; experience with major brands is a plus.

Responsibilities

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty.
• Plan, assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve performance and recognize achievements.
• Educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads.
• Lead by example and demonstrate Maya Hotels' core values.

Skills

Leadership & People Management

Financial Acumen

Guest Relations

Problem Solving

Team Leadership

Strategic Planning

Education

Bachelor's degree in Hospitality Management or related field

Job description

Maya Hotels is seeking an Assistant General Manager at the Hilton Garden Inn Gastonia in Gastonia, NC. You will support the General Manager in overseeing hotel operations, maximizing guest satisfaction, and driving financial success.

The role requires strong leadership, strategic planning, and collaboration with multiple brand partners. Join a fast-paced hospitality environment with growth opportunities, competitive pay, and comprehensive benefits.