Hotel Operations Lead: Guest Experience & Efficiency

TownePlace Suites by Marriott Cincinnati Airport South; Florence (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel chain in Florence, Kentucky is seeking an Operations Manager responsible for supervising various operational tasks and ensuring high guest satisfaction. This role demands previous supervisory experience, proficiency in Windows OS, and strong problem-solving abilities. The successful candidate will assist the General Manager in training staff and maintaining operational efficiency. This position is key to maintaining hotel standards and promoting a positive environment for both guests and employees.

Qualifications

• Previous supervisory experience required.
• Ability to work in stressful high-pressure situations.
• Effective problem handling and resolution skills.

Responsibilities

• Supervise back of the house departments in the absence of the General Manager.
• Maintain high guest satisfaction.
• Assist in recruiting and training for Guest Services.

Skills

Supervisory skills

Proficiency in Windows Operating Systems

Problem-solving

Strong communication skills

Financial acumen

Job description

A leading hotel chain in Florence, Kentucky is seeking an Operations Manager responsible for supervising various operational tasks and ensuring high guest satisfaction. This role demands previous supervisory experience, proficiency in Windows OS, and strong problem-solving abilities. The successful candidate will assist the General Manager in training staff and maintaining operational efficiency. This position is key to maintaining hotel standards and promoting a positive environment for both guests and employees.