Hotel Operations Lead — Guest Delight & Team Growth

Aimbridge Hospitality, LLC; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

SpringHill Suites by Marriott Houston Downtown/Convention Center seeks an Operations Manager to supervise back-of-house operations and assist General Manager in driving profitability and guest satisfaction.

Role involves leading housekeeping, engineering, F&B and front desk alike, ensuring brand standards and regulatory training are met, with opportunities for career advancement and relocation as needed.

Qualifications

• 3+ years progressive experience in a Rooms or F&B department of a hotel; or a 4-year college degree with 1–2 years in Rooms or F&B; or a 2-year degree with 2+ years in Rooms or F&B.

Responsibilities

• Approach guests and employees in a attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance per hotel standards and varying schedules.
• Maintain high standards of personal appearance and grooming per brand standards.
• Comply with Aimbridge Hospitality standards and regulations for safe, efficient hotel operations.
• Assist in creating an environment where empowered decisions enhance guest satisfaction.
• Assist General Manager with financial reporting and corporate deadlines.
• Participate in required M.O.D. coverage as scheduled.
• Provide training in service standards across departments.

Skills

Supervisory experience

Windows proficiency

Decision making under pressure

Financial literacy

Effective communication

Education

4-year college degree in Hospitality/related field

2-year college degree + 2+ years in Rooms or F&B

Tools

Windows OS

Job description

SpringHill Suites by Marriott Houston Downtown/Convention Center seeks an Operations Manager to supervise back-of-house operations and assist General Manager in driving profitability and guest satisfaction.

Role involves leading housekeeping, engineering, F&B and front desk alike, ensuring brand standards and regulatory training are met, with opportunities for career advancement and relocation as needed.