Hotel Operations Lead - Elevate Guest Experience

Coury Hospitality; Milwaukee (WI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Coury Hospitality in Milwaukee seeks an experienced hotel operations leader to oversee day-to-day activities, partnering with Front Office, Housekeeping, F&B, Engineering, Sales, and other departments to ensure seamless operations and outstanding guest experiences.

You will monitor performance, coach department leaders, address guest concerns with urgency, and coordinate during high occupancy, events, group arrivals, and VIP visits, all while maintaining service and safety standards.

Qualifications

• Minimum 4–6 years of progressive hotel or hospitality operations experience.
• Bachelor's degree preferred and previous supervisory or management experience in a full-service hotel.
• Experience in Front Office, Housekeeping, F&B, Engineering and guest services.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to analyze operational performance and implement process improvements.

Responsibilities

• Lead the day-to-day operations of the hotel and support department leaders in delivering guest experiences.
• Collaborate with Front Office, Housekeeping, F&B, Engineering, Sales and others to ensure seamless operations.
• Monitor daily operations to identify opportunities for improvement while maintaining service standards.
• Coach department leaders and promote accountability and teamwork.
• Respond to guest concerns with professionalism and urgency.
• Coordinate hotel operations during high occupancy, events, group arrivals, and VIP visits.
• Monitor guest satisfaction scores and operational metrics to drive continuous improvement.
• Support staffing, training, and performance development to strengthen operations and team engagement.
• Ensure compliance with policies, safety procedures, brand standards, and regulatory requirements.
• Lead by example to create a positive, service-driven culture aligning with leadership goals.

Skills

Leadership

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel PMS

Microsoft Office

Job description

Coury Hospitality in Milwaukee seeks an experienced hotel operations leader to oversee day-to-day activities, partnering with Front Office, Housekeeping, F&B, Engineering, Sales, and other departments to ensure seamless operations and outstanding guest experiences.

You will monitor performance, coach department leaders, address guest concerns with urgency, and coordinate during high occupancy, events, group arrivals, and VIP visits, all while maintaining service and safety standards.