Hotel Assistant General Manager — Guest Experience & Operations

CSM Corporation; Lake Oswego (OR); On-site; USD 65,000 - 70,000; Full time

Job summary

CSM Corporation is seeking an Assistant General Manager for Residence Inn Lake Oswego to oversee daily hotel operations and staff, driving revenue, ensuring guest satisfaction, and maintaining brand standards. The role requires strong leadership, strategic thinking, and hands-on management across departments.

Responsibilities include budgeting, payroll, training, and collaboration with sales for group business, while maintaining service quality and cost controls to maximize profitability.

Qualifications

• 3+ years of progressive hotel management experience.
• Strong leadership and people-management skills.
• Excellent communication and guest-relations abilities.

Responsibilities

• Oversee hotel operations and staff to maximize revenue, guest satisfaction and profitability.
• Manage budgeting, payroll, and vendor relationships in line with brand standards.
• Coordinate with Sales and Group/Negotiated accounts to meet client needs.
• Ensure training and development of hotel associates and timely performance reviews.
• Monitor guest satisfaction results and implement improvements.
• Maintain accruals and cost controls to support the budget.

Skills

Hotel management

Leadership

Communication

Education

High school diploma/GED

College degree or equivalent experience

Job description

CSM Corporation is seeking an Assistant General Manager for Residence Inn Lake Oswego to oversee daily hotel operations and staff, driving revenue, ensuring guest satisfaction, and maintaining brand standards. The role requires strong leadership, strategic thinking, and hands-on management across departments.

Responsibilities include budgeting, payroll, training, and collaboration with sales for group business, while maintaining service quality and cost controls to maximize profitability.