Guest Experience & Hotel Operations Lead

Columbia Hampton Inn; Columbia (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Columbia Hampton Inn in Columbia, PA seeks an Assistant General Manager to lead daily hotel operations, coach teams, and ensure outstanding guest experiences. You will partner with the General Manager to drive revenue, manage budgets, and uphold brand standards while maintaining a welcoming environment for guests.

The role requires strong leadership, excellent communication, and a hands-on approach to solving problems. Weekend and holiday availability is expected in this busy hospitality setting.

Qualifications

• At least one year of hotel management experience.
• Strong leadership and communication skills.
• Experience with budgeting, payroll, and cost control.
• Familiarity with hotel operations and PMS.

Responsibilities

• Lead by example and create a guest-focused culture.
• Support hotel operations while upholding policies and standards.
• Drive revenue, profitability, and budget goals.
• Monitor payroll, purchasing, and expenses for efficiency.
• Develop short- and long-term financial and operational plans.
• Ensure compliance with brand standards.
• Be a visible leader for guests and team members.
• Maintain knowledge of amenities, room types, rates, and availability.
• Resolve guest concerns promptly to deliver exceptional service.
• Recruit, coach, and develop associates for a high-performing workplace.
• Promote safety, cleanliness, and organized operations.
• Aim for top guest satisfaction, QA scores, and franchise inspections.
• Be flexible for weekends and holidays and support the team.

Skills

Leadership

Communication

Budgeting

Team coaching

Education

High school diploma

Hospitality management degree preferred

Tools

PMS (Property Management System)

Job description

Columbia Hampton Inn in Columbia, PA seeks an Assistant General Manager to lead daily hotel operations, coach teams, and ensure outstanding guest experiences. You will partner with the General Manager to drive revenue, manage budgets, and uphold brand standards while maintaining a welcoming environment for guests.

The role requires strong leadership, excellent communication, and a hands-on approach to solving problems. Weekend and holiday availability is expected in this busy hospitality setting.