Hotel Operations & Guest Experience Leader

Valley Hospitality; Columbus (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Valley Hospitality in Columbus, GA seeks an experienced Hotel Manager to oversee daily operations and ensure exceptional customer service. You will manage guest satisfaction, cleanliness, maintenance, security, staff professionalism, and training.

Responsibilities include interviewing and hiring, conducting on-site training, coordinating weekly deposits, reviewing nightly audits, and leading monthly department meetings.

Qualifications

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail oriented and strong written/verbal communication required.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Responsibilities

• Oversee the daily operations of the hotel.
• Ensure that all aspects of the hotel operation meet customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service.
• Interviewing, hiring and complete on-site training for all new employees along with any disciplinary actions.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policy and procedures.
• Ensure that deposits are made daily, except for the weekends.
• Forward all accounting information to Corporate weekly to include night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions they may have.
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.
• Perform other duties as assigned by Management along with any additional training that may be required.

Skills

Customer service

Staff training

Hiring & onboarding

Operations management

Budget & finance

Conflict resolution

Education

High school diploma or GED

Tools

Accounting software

Job description

Valley Hospitality in Columbus, GA seeks an experienced Hotel Manager to oversee daily operations and ensure exceptional customer service. You will manage guest satisfaction, cleanliness, maintenance, security, staff professionalism, and training.

Responsibilities include interviewing and hiring, conducting on-site training, coordinating weekly deposits, reviewing nightly audits, and leading monthly department meetings.