Hotel Operations & Guest Experience Leader

Home2 Carmel; Carmel (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity &

Accident Plans

Pet Insurance

401(k) after 90 days

Paid Time Off

Job summary

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations and guest satisfaction. You will lead front desk, housekeeping, reservations, and other departments to optimize ADR, occupancy and revenue while ensuring safety and budget compliance.

Responsibilities include coaching leaders, managing schedules, analyzing financials, and enhancing guest experiences through proactive problem solving. A flexible schedule and strong communication are essential for success.

Qualifications

• Education: High school diploma or equivalent required.
• Strong budget management, cost controls, and financial statement understanding.
• Excellent verbal and written communication skills.
• Professional, welcoming demeanor in all guest interactions.
• Knowledge of local area, hotel services, and facilities.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations to align strategies and optimize performance.
• Motivate, coach, and train department leaders to improve service quality and efficiency.
• Understand financial statements and budgets, including staffing and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Develop policies, procedures, and systems to improve operations.
• Ensure staff understand and anticipate guest expectations and empower decision-making.
• Solicit guest feedback to continuously improve service and resolve complaints promptly.
• Maintain professional appearance and welcoming demeanor of associates.
• Review reservations and coordinate with staff for special requests; manage VIP program.
• Handle cash, checks, and card transactions with accuracy and policy compliance.
• Prepare schedules and reconcile room discrepancies with housekeeping.
• Produce weekly and monthly reports; attend meetings and communicate across departments.
• Oversee safety program, training, reporting, and incentives; ensure regulatory compliance.

Skills

Budget management

Staff leadership

Guest service

Communication skills

Operations coordination

Education

High school diploma or equivalent

Job description

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations and guest satisfaction. You will lead front desk, housekeeping, reservations, and other departments to optimize ADR, occupancy and revenue while ensuring safety and budget compliance.

Responsibilities include coaching leaders, managing schedules, analyzing financials, and enhancing guest experiences through proactive problem solving. A flexible schedule and strong communication are essential for success.