Assistant General Manager

Home2 Carmel; Carmel (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Basic Life Insurance & AD&D

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity &

Accident Plans

Pet Insurance

401(k) after 90 days

Paid Time Off

Job summary

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations and guest satisfaction. You will lead front desk, housekeeping, reservations, and other departments to optimize ADR, occupancy and revenue while ensuring safety and budget compliance.

Responsibilities include coaching leaders, managing schedules, analyzing financials, and enhancing guest experiences through proactive problem solving. A flexible schedule and strong communication are essential for success.

Qualifications

• Education: High school diploma or equivalent required.
• Strong budget management, cost controls, and financial statement understanding.
• Excellent verbal and written communication skills.
• Professional, welcoming demeanor in all guest interactions.
• Knowledge of local area, hotel services, and facilities.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations to align strategies and optimize performance.
• Motivate, coach, and train department leaders to improve service quality and efficiency.
• Understand financial statements and budgets, including staffing and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Develop policies, procedures, and systems to improve operations.
• Ensure staff understand and anticipate guest expectations and empower decision-making.
• Solicit guest feedback to continuously improve service and resolve complaints promptly.
• Maintain professional appearance and welcoming demeanor of associates.
• Review reservations and coordinate with staff for special requests; manage VIP program.
• Handle cash, checks, and card transactions with accuracy and policy compliance.
• Prepare schedules and reconcile room discrepancies with housekeeping.
• Produce weekly and monthly reports; attend meetings and communicate across departments.
• Oversee safety program, training, reporting, and incentives; ensure regulatory compliance.

Skills

Budget management

Staff leadership

Guest service

Communication skills

Operations coordination

Education

High school diploma or equivalent

Job description

Position: Assistant General Manager

The Assistant General Manager (AGM) is responsible for maximizing hotel operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and delivering a return on investment to ownership. The AGM will oversee and model efficient and courteous service throughout the hotel, in accordance with company standards, while maximizing revenue. This role involves close coordination with various departments to ensure smooth operations and a positive guest experience.

Pay Range: based on experience and qualifications

Essential functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize Average Daily Rate (ADR) and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
• Ensure that all team members, especially Front Desk Associates, understand and anticipate guest expectations.
• Empower associates to satisfy guests and make decisions that enhance the guest experience.
• Actively solicit feedback from guests to continuously improve service.
• Ensure that guest complaints are promptly addressed and resolved.
• Ensure that associates maintain a professional appearance and a welcoming demeanor.
• Review incoming reservations, pre-block rooms with special requests, and coordinate with appropriate staff members.
• Oversee the VIP program and ensure its proper execution.
• Manage cash, checks, and credit card transactions, ensuring accuracy and compliance with company policies.
• Prepare and manage the team schedule, and reconcile room discrepancies with the Executive Housekeeper.
• Complete weekly and monthly reports as required.
• Attend required meetings and maintain effective communication with all departments.
• Manage all aspects of the safety program, including training, reporting, and incentives.
• Ensure compliance with local, state, and federal safety regulations.
• Properly handle and account for keys, and be knowledgeable of emergency procedures and security concerns.
• Consistently communicate performance standards to staff and build teamwork.
• Conduct departmental meetings and maintain a cooperative work environment.
• Assist in recruiting, training, and evaluating new associates.
• Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.

Qualifications:

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Taking Care of You – Our Benefits

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.