Guest Experience Leader - Front Desk & Service

Ivy Hospitality; Carmel (IN); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) participation after 90 days

Paid Time Off

Job summary

Ivy Hospitality is seeking a Guest Services Manager to lead the front office team in delivering warm, personalized service and memorable guest experiences. This hands-on role requires strong problem-solving and leadership to oversee reservations, check-in/check-out, and daily operations while maintaining brand standards.

You'll supervise front desk staff, collaborate with housekeeping and maintenance, and drive guest satisfaction.

Qualifications

• Minimum 2–3 years of front desk or hotel operations experience; supervisory or management experience preferred.
• Strong verbal and written communication skills with a passion for guest service.
• Proficient in hotel property management systems and front office technology.

Responsibilities

• Lead and inspire the front office team to deliver seamless check-in/check-out and guest experiences with warmth and professionalism.
• Act as the primary contact for guest concerns and resolve issues to ensure satisfaction.
• Foster a welcoming atmosphere with genuine hospitality and professional appearance.
• Manage daily front desk operations including reservations, room assignments, and guest requests.
• Monitor occupancy, rates, and revenue management in collaboration with sales and revenue teams.

Skills

Leadership

Customer service

Problem solving

Communication

Front desk operations

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Ivy Hospitality is seeking a Guest Services Manager to lead the front office team in delivering warm, personalized service and memorable guest experiences. This hands-on role requires strong problem-solving and leadership to oversee reservations, check-in/check-out, and daily operations while maintaining brand standards.

You'll supervise front desk staff, collaborate with housekeeping and maintenance, and drive guest satisfaction.