Hotel Operations & Guest Experience Lead

mcrhotels.com; Leawood (KS); On-site; USD 52,000 - 74,000; Full time

Job summary

Aloft Leawood-Overland Park is looking for an Assistant General Manager to lead daily operations, guest service and safety with a team of hospitality professionals. You will train staff, supervise check-in/out, and ensure cleanliness and quality across the property.

Role focuses on teamwork, culture building, and efficient management of shifts, inventory, and reporting. A background in hospitality leadership and a customer-first mindset is essential.

Qualifications

• Must have a positive attitude and willingness to learn.
• Ability to understand and follow guidelines and procedures.
• Able to evaluate and decide quickly and accurately.
• Capable of performing under high pressure with composure.
• Effective listening and conflict-resolution skills.
• Can work with financial data and basic arithmetic.
• Attention to detail and deadline-oriented.
• Proficient in Windows, spreadsheets and word processing.
• Clear communication with guests and team members.
• Commitment to hospitality and friendly service.

Responsibilities

• Provide daily supervision and ensure friendly service, cleanliness and safety.
• Train new team members on service standards and checklists.
• Oversee shift management and ensure guest needs are met.
• Greet guests on check-in/out and supervise peak periods.
• Foster a positive culture for staff and guests.
• Inspect rooms daily and enforce cleanliness standards.
• Assist in onboarding new hires and maintaining schedules.
• Support time clock practices and daily reporting.
• Ensure purchases follow PO process and approved vendors.
• Oversee quality assurance and brand standards compliance.

Skills

Can-Do Attitude

Ability to Follow Guidelines

Evaluation and Decision-Making

Handle Pace and Pressure

Listening and Conflict Resolution

Financial Skills

Other Required Skills

Technology Proficiency

Communication Skills

Hospitality and Guest Service

Education

Bachelor’s or Associate’s Degree Preferred

Tools

Windows Proficiency

Spreadsheets

Word Processing

Job description

Aloft Leawood-Overland Park is looking for an Assistant General Manager to lead daily operations, guest service and safety with a team of hospitality professionals. You will train staff, supervise check-in/out, and ensure cleanliness and quality across the property.

Role focuses on teamwork, culture building, and efficient management of shifts, inventory, and reporting. A background in hospitality leadership and a customer-first mindset is essential.