Hotel Operations Leader | Guest Experience & Profitability

Earth Fare, Inc.; Kansas City (MO); On-site; USD 58,000 - 65,000; Full time

Job summary

Four Points By Sheraton Kansas City Airport is seeking an Assistant General Manager to oversee hotel operations and lead a team toward top guest satisfaction. The role emphasizes staff development, training, and adherence to brand standards while managing daily financials and operations.

You will ensure service excellence, monitor room and public areas, and coordinate with department heads to maintain profitability and brand compliance.

Qualifications

• Minimum three years related hospitality management experience.
• Bachelor's degree in Hotel/Restaurant Management or Business preferred.
• Strong PC skills including MS Office (Excel, Word, Outlook).
• Ability to organize multiple projects and meet deadlines.
• Effective communication with guests, staff and management.

Responsibilities

• Supervise staff & supervisors during AGM's shift.
• Assist Front Office with training, service issues, and staffing.
• Maintain brand standards and update staff on new policies.
• Monitor guest satisfaction and address complaints.
• Assist with P&L reports and financial reconciliation.
• Complete shift notes and report to GM daily.

Skills

Staff supervision & training

Professional communication

Time management & multitasking

Hotel operations knowledge

Education

Bachelor's degree in Hotel/Restaurant Management or Business

Tools

MS Office (Excel/Word/Outlook)

Job description

Four Points By Sheraton Kansas City Airport is seeking an Assistant General Manager to oversee hotel operations and lead a team toward top guest satisfaction. The role emphasizes staff development, training, and adherence to brand standards while managing daily financials and operations.

You will ensure service excellence, monitor room and public areas, and coordinate with department heads to maintain profitability and brand compliance.