Hotel Operations Director – Revenue & Guest Experience (Daily Pay)

Aimbridge Hospitality; Chicago (IL); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Canopy Chicago Central Loop is seeking a Director of Operations to partner with the General Manager and lead all hotel operations. You will manage revenue, marketing, sales, guest experience, budgeting, and HR initiatives to drive profitability and guest satisfaction.

This full-time role requires strong leadership, clear communication, and the ability to analyze financial reports, develop pricing strategies, and ensure compliance with policies.

Qualifications

• Bachelor’s degree in hospitality required.
• 4+ years of leadership, communication, and customer service experience.
• Financial knowledge including budgeting, P&L, and variance analysis.
• Relevant certifications (Alcohol Awareness, General Manager) as required by franchise.
• Adaptable to a fast-paced environment and on-call as needed.

Responsibilities

• Oversee all hotel revenue streams and develop effective marketing and pricing strategies to maximize profitability across departments.
• Drive sales through relationship-building and proactive account management, while promoting hotel policies and delivering exceptional guest service.
• Prepare budgets, monitor financial performance, and produce reports. Lead HR initiatives focused on employee motivation, development, and retention.
• Protect hotel assets through maintenance programs and quality reviews, ensuring compliance with all laws and company policies.
• Set clear roles and goals, host regular meetings, and maintain open lines of communication to drive team performance and meet corporate objectives.
• Maintain a polished, professional image, adhere to attendance guidelines, and be flexible for additional duties.

Education

Bachelor’s degree in hospitality

General Manager certification

Tools

Office suite

Job description

Canopy Chicago Central Loop is seeking a Director of Operations to partner with the General Manager and lead all hotel operations. You will manage revenue, marketing, sales, guest experience, budgeting, and HR initiatives to drive profitability and guest satisfaction.

This full-time role requires strong leadership, clear communication, and the ability to analyze financial reports, develop pricing strategies, and ensure compliance with policies.