Canopy Chicago Central Loop - Front Desk Supervisor

Aimbridge Hospitality LLC; Chicago (IL); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality LLC is looking for a Front Desk Supervisor at Canopy Chicago Central Loop. As the heartbeat of hospitality, you will ensure every guest feels welcomed and valued. Your leadership will guide a team to deliver unforgettable service, manage check-ins, and handle guest concerns with creativity.

With 2 to 3 years of hotel experience preferred, you’ll also help boost room revenue while overseeing daily operations. Competitive benefits, including medical and 401k, are available for full-time employees.

Qualifications

• High School diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.

Responsibilities

• Greet guests with genuine warmth.
• Track logs and manage messages and packages.
• Stay sharp on rates and help boost room revenue.
• Build a strong, communicative team.

Skills

Guest Experience Pro

Operations Management

Revenue Strategy

Team Leadership

Problem Solving

Education

High School diploma or equivalent

College coursework in a related field

Job description

Canopy Chicago Central Loop - Front Desk Supervisor Address 226 West Jackson Boulevard, Chicago, IL, 60606, US Compensation $25.00 - $29.00/hour

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills / Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Formerly the headquarters of the Chicago and Northwestern Railroad, the building features a dual-branded hotel with a 135-room Hilton Garden Inn and a 215-room Canopy by Hilton. A National Historic Landmark dating back to 1904, the property is located in the heart of downtown Chicago across the street from Willis Tower. Together the Dual branded property has a total of 350 rooms and suites. The first floor will feature lobbies, amenities, and conference rooms. The existing 15th floor will be modified with its roof removed in its entirety to build a new 16th floor space with an independent restaurant / lounge. The project will also consist of renovating six elevators, as well as the addition of a seventh.