Hotel Operations Director: Guest Experience Leader

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 135,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Vacation

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Director of Operations to lead front office, housekeeping, fitness, parking, and food & beverage across a large full-service property. You will drive guest satisfaction, revenue, and regulatory compliance while guiding a large team of managers and staff.

In this role, you’ll develop departmental strategies, control costs, and ensure service excellence. A proven track record in hotel operations and crisis management is preferred, with a strong emphasis on

Qualifications

• Proven track record in hotel operations management.
• Strong ability to manage multiple departments and budgets.
• Experience in crisis management and regulatory compliance.

Responsibilities

• Oversee Front Office, Housekeeping, Security, and other departments.
• Develop and communicate departmental strategies and goals.
• Ensure policies are followed and teams have the tools to perform.
• Coordinate guest service excellence and VIP response.
• Lead budgeting, labor cost control, and profitability across departments.
• Directly supervise a large team of managers and staff.
• Collaborate across departments and with local authorities as needed.

Skills

Operations Leadership

Strategic Planning

Guest Service Excellence

Budgeting

Team Leadership

Job description

Sonesta International Hotels is seeking a Director of Operations to lead front office, housekeeping, fitness, parking, and food & beverage across a large full-service property. You will drive guest satisfaction, revenue, and regulatory compliance while guiding a large team of managers and staff.

In this role, you’ll develop departmental strategies, control costs, and ensure service excellence. A proven track record in hotel operations and crisis management is preferred, with a strong emphasis on