Hotel Operations Director: Lead Growth & Guest Experience

Socket.dev; Aurora (CO); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) with companymatch

Health, Dental, Vision & Life Ins.

Paid Time Off

Growth Potential and Career Advance

Hotel/Restaurant Travel Perks & D*

Job summary

O’Reilly Hospitality Management, LLC is seeking a Director of Operations to lead multiple hotel departments and drive outstanding guest experiences. You will partner with the General Manager to implement strategic priorities, oversee front desk, rooms, and F&B, and manage budgets and staffing in a fast-paced environment.

The role requires 5+ years of progressive hotel operations experience, a bachelor’s degree in hospitality or business, and a strong focus on service excellence and profitability.

Qualifications

• 5+ years of progressive hotel operations experience preferred.
• Bachelor's degree in hospitality, business, or related field preferred.

Responsibilities

• Provides leadership, direction, and operational support to department leaders to achieve property goals.
• Partners with the General Manager and leadership to develop and execute strategic priorities.
• Oversees front desk, rooms, food & beverage, and other hotel operations for efficient execution.
• Monitors property performance, guest satisfaction, and financial results, and supports action plans.
• Develops and monitors budgets, forecasts, and controls in partnership with leadership.
• Monitors revenue and profitability and helps achieve quarterly and annual targets.
• Ensures standard operating procedures and brand standards are followed.
• Leads staffing, scheduling, labor management, and workforce planning.
• Maintains cash handling, security, guest safety, and emergency preparedness.

Skills

Leadership

Operations management

Budgeting

Forecasting

Guest service

Communication

Staff development

Education

Bachelor's degree in hospitality or business

Tools

Hotel operating systems

Microsoft Office

Job description

O’Reilly Hospitality Management, LLC is seeking a Director of Operations to lead multiple hotel departments and drive outstanding guest experiences. You will partner with the General Manager to implement strategic priorities, oversee front desk, rooms, and F&B, and manage budgets and staffing in a fast-paced environment.

The role requires 5+ years of progressive hotel operations experience, a bachelor’s degree in hospitality or business, and a strong focus on service excellence and profitability.