Hotel Operations Director - Guest Experience Catalyst

Stonebridge Companies; Inglewood (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Stonebridge Companies in Inglewood, CA seeks a Director of Operations to oversee day-to-day and long-term rooms-related operations, ensuring exceptional guest experiences and cross-team collaboration with the General Manager.

The role requires leadership across front office, housekeeping, PBX, reservations, maintenance, and dock management, with a focus on cost control, training, and staff development. Availability for evenings, weekends, and holidays may be required.

Qualifications

• Minimum 4 years of progressive experience in rooms operations management.
• Proficiency in property management systems and MS Office.
• Excellent communication and interpersonal skills.
• Experience with budget preparation and financial management.
• Ability to train and develop staff.

Responsibilities

• Supervise front office, housekeeping, PBX, reservations, maintenance, and dock management teams.
• Ensure prompt, courteous check-in/check-out and accurate room allocation.
• Monitor occupancy and coordinate with departments to maximize service and efficiency.
• Address guest complaints and operational issues promptly.
• Oversee daily housekeeping and public areas per company standards.
• Liaise with department heads to coordinate services and guest satisfaction.
• Conduct staff evaluations and provide training for development.
• Maintain inventories of supplies and cleaning materials.
• Prepare annual budget updates and manage expenses.
• Serve as Manager on Duty (MOD) when required.
• Participate in property meetings and provide operational insights.

Skills

Leadership

Team management

Communication

Budgeting

Operations coordination

Multitasking

Guest satisfaction

Tools

Property management systems

Microsoft Office Suite

Job description

Stonebridge Companies in Inglewood, CA seeks a Director of Operations to oversee day-to-day and long-term rooms-related operations, ensuring exceptional guest experiences and cross-team collaboration with the General Manager.

The role requires leadership across front office, housekeeping, PBX, reservations, maintenance, and dock management, with a focus on cost control, training, and staff development. Availability for evenings, weekends, and holidays may be required.