Hotel Operations Director, Guest Experience Leader

Stonebridge Hospitality Management; Los Angeles (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

PTO

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Hospitality Management in Inglewood, CA seeks a Director of Operations to oversee rooms-related departments and drive guest satisfaction. You will work closely with the General Manager to optimize day-to-day and long-term operations across front office, housekeeping, maintenance, and related areas.

The role requires strong leadership, budget experience, and proficiency with PMS and MS Office; weekend/evening availability may be needed to support hotel operations.

Qualifications

• Minimum of 4 years of progressive experience in rooms operations management, preferably in hospitality.
• Strong leadership and team management skills.
• Proficiency in property management systems and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Proven ability to handle guest complaints and resolve operational issues effectively.
• Experience in budget preparation and financial management.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with other departments to ensure seamless operations.

Responsibilities

• Supervise and manage front office, housekeeping, PBX, reservations, maintenance, and dock management teams.
• Ensure guest check-in, check-out, and room allocation are performed promptly and courteously.
• Monitor room occupancy and coordinate with other departments to optimize service and maximize efficiency.
• Address and resolve guest complaints and operational issues in a timely manner.
• Oversee daily housekeeping operations, ensuring rooms and public areas meet company standards.
• Ensure compliance with credit control procedures, billing accuracy, and timely processing of guest accounts.
• Liaise with department heads to coordinate services and ensure guest satisfaction.
• Conduct regular staff performance evaluations and provide training to support professional development.
• Monitor and maintain inventory levels for supplies, linens, and cleaning materials.
• Prepare and submit annual budgetary information and updates.
• Serve as the Manager on Duty (MOD) when required.
• Participate in property meetings, reporting on room division operations and providing insights for improvement.

Skills

Leadership

Operations management

Front office

Housekeeping

Maintenance coordination

Guest relations

Budgeting

PMS (Property Management Systems)

MS Office

Communication

Tools

Property Management System (PMS)

Microsoft Office

Job description

Stonebridge Hospitality Management in Inglewood, CA seeks a Director of Operations to oversee rooms-related departments and drive guest satisfaction. You will work closely with the General Manager to optimize day-to-day and long-term operations across front office, housekeeping, maintenance, and related areas.

The role requires strong leadership, budget experience, and proficiency with PMS and MS Office; weekend/evening availability may be needed to support hotel operations.