Hotel Night Auditor - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 17,000 - 26,000; Full time

Job summary

Graceland, Inc. is seeking a dedicated night auditor for The Guest House at Graceland in Memphis. The full-time position covers evening and night hours from 11:00pm to 7:00am, with variable days including weekends and holidays, and overtime as needed.

The role oversees nightly front desk operations, audits and reconciles guest accounts, and prepares management reports while maintaining confidentiality and using Opera reservations and property management systems.

Qualifications

• Experience as a night auditor with accounting procedures.
• Familiar with computer systems and property management systems.
• Strong oral and written communication skills.
• Must be at least 18 years old to work at the hotel.

Responsibilities

• Provide night front desk service and resolve guest complaints per company guidelines.
• Accurately compile guest bills for presentation.
• Reconcile all accounts and ensure correct postings to guest accounts.
• Perform trial balance and make necessary adjustment entries.
• Prepare and provide management reports (room status, food/beverage, housekeeping).
• Finalize nightly audit and set up for the next day.

Skills

Opera Reservations System

Accounting procedures

Front office operations

Communication (oral & written)

Confidentiality

Tools

Opera PMS

Property Management Systems

Job description

This is a full time position located at The Guest House at Graceland having evening/night hours (11:00pm-7:00am) with variable working days to include weekends, evenings, holidays and overtime as needed. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.

RESPONSIBILITIES:

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem solve guests’ complaints reaching a positive solution within the company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information as well as setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Knowledge of daily hotel operations; previous experience with Opera reservations systems is preferred; must have demonstrated experience as a night auditor with knowledge in accounting procedures; must be familiar with computer systems and/or “property management” systems to retrieve, input, and compile necessary information for audit; must possess demonstrated competencies in both the oral and written communications in order to deal with the complexities that exist among and between the various hotel departments front office staff and the guests; ability to maintain confidentiality; must have the necessary skills to work with a wide variety of individuals; ability to problem solve. Must be at least 18 years of age to work at the hotel.

PHYSICAL REQUIREMENTS:

Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

CONDTIONS OF EMPLOYMENT:

Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.

SPECIAL CONDITIONS:

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

APPLICATION PROCESS:

Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.