Hotel Banquet Server - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 34,384,896 - 51,577,344; Full time

Job summary

The Guest House at Graceland in Memphis, TN is seeking a full-time Banquet Server to join the Banquet Department within the Sales and Catering team. Flexible hours include weekends, holidays, evenings, and overtime as required, with eligibility for benefits after a 60‑day introductory period.

You will greet guests, serve courses and beverages according to function requirements, read and follow a BEO, maintain clean and organized service areas, and assist with room setups and breakdowns.

Qualifications

• High school diploma or equivalent.
• Prior server and bartender experience preferred.
• TIPS certification required (or to be obtained within 60 days of hire).
• ABC license required.
• Grooming: neat, clean, well‑groomed appearance.

Responsibilities

• Greet guests as they arrive and assist with seating.
• Serve all courses and non‑alcoholic beverages per function requirements.
• Read and follow the BEO details and notes.
• Maintain cleanliness and organization of service areas.
• Set up, monitor, refresh and breakdown coffee breaks, buffets and displays.
• Assist Banquet Houseman with room set-ups as assigned.
• Adhere to POS/cash handling and credit policies.

Skills

Communication skills

Organizational skills

Fast-paced

Independent

Food service knowledge

Grooming standards

Education

High school or equivalent

Tools

POS systems

Job description

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

Job Description

Full‑time position located in the Sales and Catering Department at The Guest House at Graceland with variable/flexible working hours to include weekends, holidays, evenings, and overtime as required. Eligible to enroll in benefits after a 60‑day introductory period. This is a promotional opportunity and is open to internal and external recruitment.

In the Banquet Department, which handles over 80,000 square feet of event and meeting space at The Guest House at Graceland and Elvis Presley Memphis, the banquet server will serve as the warm and knowledgeable ambassador of the hotel, welcoming guests into the event space and providing exceptional service throughout the dining experience. Service of meals and beverages will be performed with sensitivity to timing and environmental cues.

ESSENTIAL RESPONSIBILITIES / JOB REQUIREMENTS

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Able to read and understand a BEO with all details and notes.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function:
  • Pre‑function side work.
  • Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
  • Particular characteristics/description of wines/champagne ordered.
  • Prices for specified bar selections on cash bars.
  • Station assignment and table set‑up.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Order of service, traffic flow in room.
• Needs to be TIPS certified or receive certification within 60 days of hire date. Maintain complete knowledge of and strictly abide by state liquor regulations.
• Complete pre‑function side work as assigned.
• Greet guests as they arrive and assist them with seating at tables.
• Serve all food courses and non‑alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements.
• Breakdown all goods as specified.
• Clean all equipment as assigned.
• Restock items for next service.
• Properly store all reusable goods.
• Remove all dirty linen and transport to Laundry.
• Marry and stock all condiments.
• Secure storage areas.
• Use Point of Sales and adhere to payment, cash handling and credit policies/procedures.
• Assist Banquet Houseman with room set‑ups as assigned.

QUALIFICATIONS

• Good communication skills, both verbal and written.
• Exceptional organizational skills.
• Ability to handle fast‑paced business.
• Ability to work independently with little or no supervision.
• Knowledge of various food service styles (French, Russian, Butler style service, etc.).
• Education: High school or equivalent education required.
• Experience: Prior server and bartender experience preferred.
• Licenses or Certificates: TIPS certification required (or to be obtained within 60 days of hire) and ABC license required.
• Grooming: Must maintain a neat, clean, and well‑groomed appearance per company standards.

PHYSICAL REQUIREMENTS

Ability to stoop, reach, walk and stand for long periods; ability to lift boxes weighing up to 50 lbs; speak clearly and distinctly.

SPECIAL CONDITIONS

Uniform is required; must follow and have knowledge of health codes and requirements.

CONDITIONS OF EMPLOYMENT

Work flexible hours, holidays, weekends, and overtime as necessary; maintain confidentiality; no smoking or eating in the work area.

NOTICE

Screening tests for alcohol and illegal drug use will be required before hiring and during employment with this company. Must be able to pass a background check and pre‑employment drug test.

Equal Employment Opportunity Statement

We are an equal opportunity employer.