Hotel Bell Attendant - FULL TIME

Graceland, Inc.; Memphis, Northern (TN, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Graceland, Inc. in Memphis seeks a full-time Guest Services Associate for The Guest House at Graceland to warmly welcome guests, assist with luggage, and guide them to rooms and hotel services.

You will respond politely to inquiries, maintain knowledge of all amenities, and support the Front Office team during busy periods, including evenings, weekends and holidays.

Qualifications

• Guest service experience is preferred or required.
• Strong communication and professional appearance.
• Ability to lift up to 75 lbs and assist guests with luggage.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and explain hotel services.
• Attend to guest needs and follow through during stay.
• Maintain thorough knowledge of hotel services and amenities.
• Answer questions politely and handle complaints.
• Provide excellent guest service at all times.
• Perform other duties as assigned.

Skills

Guest service

Communication

Luggage handling

Teamwork

Job description

Job Description:

This is a full-time position located in the Guest Services Department at The Guest House at Graceland having variable/flexible working hours/days to include weekends, evenings, holidays, and overtime as required according to the business needs of the hotel. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

RESPONSIBILITIES:

Under the supervision of the Front Office Manager of The Guest House at Graceland:

• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and inform guests of all hotel services and features.
• Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.
• Must have a thorough knowledge of all hotel services and amenities.
• When guests have questions, respond in a polite and friendly manner, deal with any complaints, and help with luggage as needed.
• Excellent guest service skills required.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

Ability to stoop and reach; ability to stand, walk, or sit for long periods of time; ability to climb stairs/ A good clear speaking voice is essential; must be able to lift heavy baggage weighing up to 75 lbs. repeatedly throughout the shift, must be able to push luggage carts, must be able to ascend and descend shuttle without ramp and the ability to hold and lock down wheelchair if needed.

SPECIAL REQUIREMENTS:

Work in a no smoking area; uniform is required; must be twenty-one (21) years of age.

CONDITIONS OF EMPLOYMENT:

Work flexible hours, evening, holiday, and overtime as required; must be able to use a hand-held radio.

Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.