Hotel Housekeeping PM Supervisor - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Graceland, Inc. in Memphis, TN is seeking a Full‑time Housekeeping Supervisor for The Guest House at Graceland. The role primarily covers evening shifts with a flexible schedule including weekends, holidays, and overtime as required.

The supervisor will lead and train Room Attendants and related staff, ensure hotel standards, coordinate with front desk, and manage room status and cleaning workflows across public areas and guest rooms.

Qualifications

• Excellent communication skills, both with guests and staff.
• Ability to maintain confidentiality in guest and operational matters.
• Skill to work with guests who may become irate or upset and resolve conflicts.
• Strong problem-solving ability to handle issues quickly and effectively.
• Demonstrated experience with guest services and guest relations.
• Team-oriented mindset and ability to collaborate across departments.
• Highly organized with attention to detail and follow-through.

Responsibilities

• Supervise, train, and inspect the performance of Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants to hotel standards.
• Assist to ensure optimum guest service and satisfaction.
• Communicate with front desk management for information to relay to staff.
• Maintain knowledge of correct maintenance and use of equipment.
• Verify laundry staffing productivity and proper operation of machines.
• Anticipate guests' needs and maintain positive guest relations.
• Resolve guest complaints ensuring guest satisfaction.
• Monitor cleanliness, sanitation, and organization of assigned work areas.
• Verify room status on the A.M. report and update status of check-out rooms; inspect two rooms daily.
• Coordinate breaks, distribute assignments, assign keys and phones, and maintain staff records.
• Inspect supply levels of floor closets and carts; ensure neatness and readiness.
• Inspect rooms and provide direct feedback to attendants for deficiencies.
• Update room status after approving cleanliness and condition per standards.
• Check vacant rooms and discrepant statuses; update accordingly.
• Check DND rooms and verify status.
• Ensure bed sheets are changed where necessary by Room Attendants.
• Inspect public areas, bathrooms, fitness center, pool, offices, and service areas and address deficiencies.
• Complete work orders for maintenance repairs and coordinate with Engineering for urgent issues.
• Conduct staff training and provide coaching or counseling as needed.
• Provide feedback on staff performance to the manager.
• Complete all paperwork and closing duties and review status with the manager or incoming supervisor.
• Check PM reports for accuracy and perform night counts per standards.

Skills

Communication skills

Confidentiality

Guest handling

Problem solving

Guest services

Team player

Highly organized

Job description

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

Position Summary

Full‑time housekeeping supervisor located at The Guest House at Graceland. Primary work hours are evening shifts, with variable/flexible schedule including weekends, evenings, holidays, and overtime as required.

Responsibilities

• Supervise, train, and inspect the performance of assigned Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants, ensuring that all procedures are completed to the hotel's standards.
• Assist where necessary to ensure optimum service to guests.
• Communicate with front desk management for any relevant information that needs to be relayed to staff.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Verify staffing productivity in laundry and ensure proper operation of machines.
• Anticipate guests’ needs and maintain positive guest and associate relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Verify room status on the A.M. report, report discrepant rooms, prioritize and update status of check‑out rooms at designated time, and check 2 rooms daily for self‑inspectors.
• Coordinate breaks, distribute assignment sheets, assign designated room keys and phones, and maintain records for staff.
• Inspect supply levels of floor closets.
• Check Room Attendant’s carts for proper supplies, neatness, cleanliness, and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants using the designated checklist, and directly contact the attendant to correct any deficiencies.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.
• Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning by Floor/Lobby Attendants using designated checklists; contact respective personnel to correct deficiencies.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk; contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned and provide coaching or counseling as needed.
• Provide feedback on staff performance to the manager.
• Complete all paperwork and closing duties before leaving, reviewing status of assignments and any follow‑up action with manager or incoming supervisor.
• Check P.M. reports for accuracy and completeness; complete night counts in accordance with departmental standards.

Secondary Job Functions

• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Make up cribs and rollaway beds.

Qualifications

• Excellent communication skills, both in person and on the telephone, with a wide variety of individuals.
• Ability to maintain confidentiality.
• Skill to work with guests who may become irate and upset.
• Strong problem‑solving ability.
• Demonstrated experience with guest services/relations.
• Team‑oriented mindset.
• Highly organized.

Physical Requirements

Ability to speak clearly and distinctly; lift up to 25 lbs.; stoop and reach; climb stairs; stand for long periods of time.

Conditions of Employment

Work in a no‑smoking area; flexible hours/days with overtime as required; work weekends and holidays; maintain confidentiality.

Special Conditions

Identification badge and uniform required; practice good personal hygiene to present a neat, clean, and healthy appearance at all times.

We are an equal opportunity employer.