Hotel Night Auditor (Front Desk)

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical, Dental & Vision

Paid Time Off

401(k) with company match

Hotel room and travel discounts

Tuition reimbursement

Job summary

Hyatt Place Austin Downtown is seeking a dedicated Night Auditor to support front desk operations and guest services. The role includes balancing daily transactions, conducting audits, and communicating clearly on reports and procedures.

Strong attention to detail and a passion for hospitality are essential. The position requires the ability to work nights, weekends, and holidays as needed, with opportunities to grow within a hospitality-focused environment.

Qualifications

• Candidate shows a passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Hospitality experience is preferred but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Provide excellent guest service.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports and record revenues and statistics accurately.
• Explain reports, folios, and emergency procedures clearly.
• Maintain privacy of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Customer service

Independent work

Attention to detail

Hospitality experience

Night shifts

Job description

What You'll Do

• A Gallery Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You Will Bring

• A Night Auditor will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Benefits

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Source: Hospitality Online